IT Support Trainee

We are looking for an IT Support Trainee based in our Barcelona office. We search for someone enthusiastic about working in a large company within an international environment. With a good sense of customer service, interpersonal skills, reactivity and the ability to work independently.

Our IT support technicians perform various functions to keep systems in top working condition.

Tasks /Key duties:

* Solving level 2 IT problems: On site analysis, diagnosis and resolution of incidents for end user on workstations, software, printers, voice support devices and basic network troubleshooting.

* Recommend and implement corrective solutions.

* Appropriate identification and provision of escalation.

* Participation in the setup and equipment deployment. Repair and replace damaged devices.

* Setup computers with Microsoft Windows environment. MAC OS is a plus.

* Support level 1 IT issues: Knowledge database creation, training if need it.

* Maintain and update technical documentation regularly.

* Manage stock of equipment and other supplies.

* Ensure ADP security by installing and upgrading protection software.

* Test new hardware and software before full-scale installation.

* Participate in meetings with other international and local team member

Requirements:

* Experience with diagnosis and troubleshooting software and hardware issues.

* Remote control of workstations experience.

* Support for the opening of incidents and assistance requests from users. Work with ticketing system.

* Curiosity and awareness on new technologies.

* Good English and Spanish communication skills. Catalan is a plus.

* Good sense of customer service.

* Excellent general IT knowledge for corporate networked workstations.

* Previous experience will be a plus.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.