NAS WFN Payroll Service Support Specialist

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful expertise is a core value at ADP.  In National Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them – growing their business.  We are a passionate partner committed to their success – and are looking for like-minded individuals who want to be part of our winning team. 

Client support at ADP.  It’s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

The NAS WFN Payroll Service Support Specialist is responsible for providing subject matter support to NAS WFN Payroll Service Associates. Works closely with other departments inclusive of being a liaison to US Business Partners to deliver quality, accurate and timely client service transaction.

• Real time floor support for process and product queries
• Take over complex calls following the defined escalation parameters
• Serve as liaison to US Business Partners on functional and process-related topics
• Follow through on dispatch/transfer cases
• Complete weekly First Tier phone time requirements
• Provide trending analysis on dissatisfied returns, top call driver, and product knowledge maturity
• Partner with resources (Enterprise Learning, US Team Leaders, etc) on training needs analysis
• Assist New Hire Training and Nesting
• Loop back trending to PH Training Team
• Conduct Bi Monthly Booster sessions based on trended needs
• Facilitate Bi Monthly Process Development Assessments

 REQUIREMENTS

• Proven proficiency in prioritizing critical client issues and managing workflow.
• Proficiency in the use of PC applications.
• Working knowledge of payroll is helpful.
• Effective oral and written communication skills required.

COMPETENCIES

• Sharing ideas, information, and call process/product strategy across multi-level tenure of baseline associates assuring accuracy and quality of all client interactions
• Delivering world-class service and satisfaction to all clients
• Maintaining focus to deliver results in a fast-pace and diverse environment.
• Will be collaborating with US functional teams to deliver exceptional results
• Service oriented and is able to mentor first line FTEs

About ADP: We power organizations with insightful solutions that drive business success.  Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions. 

ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

Will send in a separate email

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.