Business Operations Analyst

Description

Business Operations Analyst:

Position Title: Business Operations Analyst

Reporting Line Senior Manager, Product Enablement & Operational Excellence
Position Purpose This role plays a critical role in protecting payroll accuracy, product quality and operational stability.

Through deep payroll expertise, rigorous testing practices and strong analytical capability, the role ensures product enhancements, legislative updates, authorisations, implementation tools and operational improvements are thoroughly validated within the Lyric ecosystem before deployment.

The role provides a critical quality assurance capability within the Product Enablement function using specialist payroll, HCM and workforce management testing expertise to ensure solutions are thoroughly tested, fit for purpose and ready for operational deployment.

Delivers independent quality assurance for Lyric platforms rather than implementation-specific project testing or client specific scenario testing, ensuring solutions meet quality, operational and supportability standards.

Key Responsibilities:

Test Planning & Execution:

Design, develop and execute test strategies, plans and reusable test scripts for product enhancements, legislative updates, implementation tools and operational improvements.
Perform functional, integration, regression, end-to-end and user acceptance testing across payroll and workforce management solutions, including standard, exception and complex scenarios.
Identify, document and validate defects, test outcomes and business requirements, maintaining accurate testing evidence and audit records.
Support test automation initiatives and develop practical workarounds for identified product limitations.

Payroll & Legislative Validation:

Validate payroll calculations, pay rules, leave scenarios, workforce management processes and retrospective adjustments across complex employee populations.
Verify payroll outcomes and legislative changes against Australian and New Zealand compliance requirements and business rules.
Investigate discrepancies, perform root cause analysis and support resolution activities to ensure accurate and compliant outcomes.

Defect Management & Solution Validation:

Identify, investigate and document defects, processing anomalies and design limitations, assessing business impact and operational risk.
Collaborate with Product, GPT and Product Enablement teams to prioritise and resolve defects and enhancement opportunities.
Design and document sustainable, auditable workarounds that maintain data integrity and operational effectiveness.

Test Automation:

Maintain and enhance automated test scripts and regression suites to improve testing efficiency, coverage and consistency.
Contribute to the ongoing development of quality assurance, testing and automation practices.

Operational Readiness & Release Validation:

Support release validation, deployment activities and operational readiness for product enhancements and operational improvements.
Participate in release readiness reviews, assess solution quality and provide recommendations on implementation readiness.
Identify, escalate and manage risks, defects and issues that may impact successful deployment or operational outcomes.

Implementation & Product Enablement Support:

Support testing and validation of implementation tools, templates, methodologies and new functionality.
Partner with the Implementation CoE to assess implementation outcomes, usability and operational effectiveness.
Contribute payroll and system expertise to the continuous improvement of implementation capabilities and solutions.

Continuous Improvement & Knowledge Management:

Analyse recurring defects, quality issues and operational challenges to identify trends and improvement opportunities.
Contribute to enhancements in testing frameworks, methodologies, governance, documentation and quality practices.
Develop and maintain test packs, reusable scenarios, standards and documentation that support consistent, traceable and audit-ready testing outcomes.
Share testing expertise, lessons learned and best practices to strengthen team capability and product quality

Experience:

5+ years deep payroll operational experience with detailed understanding of payroll processing principles and practices.
Working knowledge of Australian & New Zealand payroll legislation and compliance requirements.
Experience working with payroll and workforce management systems that perform complex retrospective calculations across multiple pay periods.
Hands-on software testing experience, including creation and execution of detailed test scripts and test scenarios.
Experience validating payroll calculations, leave processing, adjustments, back pays and complex business rules.
Strong understanding of data flow from upload/interfaces and impact to payroll or other applications
General Ledger testing experience, including validation of payroll journals, cost centre/account mappings, debit/credit balancing, posting files, reconciliation outputs and downstream finance integration accuracy.
HR/HCM testing experience, including validation of employee records, onboarding, position/job data, organisational structures, leave eligibility, workflow approvals, security/access roles, reporting outputs and downstream payroll integration accuracy.
Ability to identify system defects, design limitations and processing anomalies.
Experience developing, documenting and validating operational workarounds where system limitations exist.
Experience investigating issues and performing root cause analysis
Ability to work effectively with operational, implementation, product and technical stakeholders.

Desirable:

Experience with test automation tools and automated test script development.
Experience supporting payroll implementations.
Knowledge of workforce management, awards interpretation and leave management.
ISTQB or equivalent testing qualification.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.