Description
What You'll Do
DSN Operations (France)
- Process and submit DSN Event Reports, ensuring compliance with statutory requirements and deadlines.
- Manage weekly Sick Leave and Occupational Accident (AT) declarations.
- Monitor, analyze, and correct CRT (Compte Rendu Technique) errors and rejections.
- Follow up on issues until successful resolution and validation.
DSN FCTU Management
- Execute and monitor FCTU Test and Real runs for Settlement Lists 1 and 2.
- Analyze results and identify discrepancies or transmission errors.
- Communicate findings to clients and provide recommendations for corrective actions.
- Ensure timely submission of FCTU declarations according to payroll schedules.
- Maintain compliance with French payroll and social security regulations.
Payroll Support & Error Resolution
- Analyze payroll and DSN-related errors within SAP payroll processes.
- Investigate root causes and coordinate corrective actions with stakeholders.
- Raise and monitor support tickets when required.
- Provide clients with guidance and recommendations to resolve payroll issues.
- Ensure issues are addressed within agreed service levels.
RPA Controller Responsibilities
- Monitor and ensure the smooth functioning of payroll automation robots.
- Review robot execution results and identify process failures.
- Maintain and update Process Definition Documents (PDD).
- Coordinate with the RPA Support Team in India to investigate and resolve automation incidents.
- Support continuous improvement and automation optimization initiatives.
Client-Facing Engagement
Internal Collaboration
- Work closely with Tier 2 Support teams.
- Partner with Payroll Operations and Client Service teams.
- Coordinate with the RPA Support Team and technical stakeholders.
External Client Management
- Act as the primary point of contact for assigned DSN processes.
- Participate in monthly operational and production meetings with clients.
- Present and explain DSN-related reports and results.
- Communicate payroll calendar updates and process changes.
- Provide expertise and guidance on DSN requirements and statutory reporting.
- Build strong client relationships through proactive communication and issue management.
Training & Continuous Improvement
- Support onboarding and training of new associates.
- Coach and mentor team members on DSN and payroll processes.
- Share best practices and operational knowledge across the team.
- Identify process improvement opportunities and support implementation initiatives.
- Contribute to process standardization and operational excellence projects.
What You Bring
- Strong knowledge of French Payroll and DSN processes.
- Experience managing statutory payroll reporting and social security declarations.
- Proficiency in SAP Payroll and Microsoft Excel.
- Experience working with automated payroll processes and RPA environments is an advantage.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and commitment to accuracy.
- Ability to prioritize tasks and manage multiple deadlines effectively.
- Customer-oriented mindset with strong relationship management skills.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively within a team environment.
- Strong focus on continuous improvement and operational excellence.
- English communication skills at B2 level or above.
- Experience in payroll outsourcing, shared services, or client-facing environments is preferred.
- Ability to mentor and support colleagues in a dynamic operational environment.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
