Description
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First things first: We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their lives on their terms.
What You'll Do:
- Serve as the primary support liaison between the company and client.
- Interpret client needs through discovery and analysis.
- Maintain all client data accurately and up to date in the applicable CRM systems and databases.
- Develop product expertise with Enterprise eTIME and business domain expertise in Time and Labor Management concepts and solutions.
- Resolve client application questions and issues related to system setup, product functionality, product enhancements, and other service matters within the complex area of time and labor management.
- Participate in special projects and other regional initiatives as required by management.
- Convey client feedback to internal functional leaders to help improve the client experience.
- Utilize product expertise to formulate and implement solutions that deliver desired results, generate revenue through specialized services billing, and coordinate project billing.
- Demonstrate proficiency in supporting and troubleshooting Time and Labor Management systems to meet client expectations and ensure customer satisfaction. This includes, but is not limited to, data integration interfaces, data collection software, and time clocks.
Who We Are Looking For:
- Bachelor's degree; or
- Experience in a business-to-business client service environment with expertise in a Human Capital Management functional area and/or product-feature specialization.
- Knowledge of troubleshooting techniques to help resolve common client issues.
- Ability to communicate effectively with all levels of associates, including senior management.
- Experience with Kronos Workforce Central and/or Time and Labor Management concepts is preferred.
- Coursework toward FPC, CPP, and/or PHR certification is preferred.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
