Description
Job Summary:
The Digital Implementation team is one of the organizations inside the BU HCM in France.
The four digitization offers proposed by ADP - BVRH, DIGIPOSTE, GED and BDESE - are document management service businesses dedicated to experts of the HR function, allowing easier access to the entire HR documentation and ensuring long-term archiving, developing according to client demands and the newest technological developments in the field.
According to his/her mission, the Digital Implementation Consultant has to manage all the required functional leadership activities related to the new customers’ implementation processes.
Responsibilities:
- Assists and advises the customer in the implementation of the new ADP-BVRH/DIGIPOSTE/BDESE/GED offering (presentations, offering description etc.)
- Initiates and maintains client contact in order to create the blueprint
- Assists the customer in their internal deployment and the use of the new system’s functionalities
- Analyzes, creates, configures and tests the parameters in the software according to clients’ demands and provides answers to the customer throughout the implementation project
- Proactively advises the customer in using the system’s functionalities properly
- Coordinates the historical pay slips data input
- Guarantees the customer satisfaction by ensuring the contract terms are met by ADP
- Coordinates information sharing among the different ADP stakeholders involved in the project (Payroll teams, support teams, production teams, etc)
- Shares information and best practices with the other team members and proposes improvements when necessary
Education and experience:
Education: Graduate degree or related experience
Knowledge and Skill Requirements:
- Fluent (C1) in French language
- Very good customer relation skills (good listening and communication skills, pedagogical approach, empathy and ability to drive and control the project)
- Autonomy, proactivity, adaptability and reactivity
- Challenged by new technologies and by digitization overall
- Technical skills: Excel, Word, Power Point
- Has the sense of service
- Is rigorous to follow the process
- Is proactive to improve the process
- Possesses a continuous improvement mindset and is receptive to change
- Has team spirit
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
