Description
Director, Sales Operations
ADP Worldwide Commercial Operations is hiring a Director of Sales Operations to lead complex, enterprise-wide transformation initiatives.
This role is ideal for someone who thrives on leading large-scale transformation with complexity, bringing structure, clarity, and alignment to fast-paced change initiatives while guiding the organization and its people through them. You'll architect and drive strategic transformation/complex programs, embed change management, and build partnerships across functions and senior-level executives. You'll work closely with senior leadership and cross-functional teams to ensure change doesn't just launch, it lands, and it sticks.
Here's what you can expect on a typical day:
- Leads the design, integration, and delivery of large, complex initiatives spanning go-to-market (ex: operating model shifts, organizational restructuring, and process/technology change).
- Develops and executes end-to-end change management strategies, including stakeholder analysis, change impact assessments, organizational readiness assessments, communications planning, training and enablement, and adoption measurement as needed for the projects.
- Serves as the primary liaison between functional teams such as Marketing, Finance, Sales Operations, Service, implementation, GPT, and is accountable for managing the overall transformation success of the project or program.
- Builds and manages communications cascades across all levels of the organization, executive briefings, leader talking points, field-facing messaging, and feedback loops ensuring the right audiences hear the right message at the right time.
- Acts as the primary contact for project/programs for all workstreams and senior management, including sponsors, steering committees, and executive stakeholders.
- Monitors adoption, utilization, and proficiency of changes; identifies resistance and performance gaps and develops corrective actions and reinforcement plans.
- Leads strategic complex projects/programs and Steering Committee meetings as needed.
- Applies structured change management methodologies (e.g., Prosci/ADKAR, Kotter) alongside program management disciplines in Scope, Schedule, Cost, Issue, Risk, Quality, Human Resource, Communication, and Contract Management.
- Establishes, manages, and publishes comprehensive transformation roadmaps and change plans, including sequencing, dependencies, resource requirements, and integration of third-party partners when applicable.
- Motivates and directs cross-functional workstream teams; sets goals, objectives, and priorities; assigns and reviews work against key milestone deliverables.
- Ensure PMO methodology, processes, and tools are consistently used.
- Accountable for project/program outcomes, adoption, business results, client satisfaction, and quality of deliverables not just on-time delivery.
- Responsible for defining success criteria and measuring health. What are the key metrics defined for the success of the project/program.
- Manages the overall program budget and coordinates requests for incremental funding if deemed necessary.
- Ultimately responsible for obtaining approvals on scope changes, escalating critical path issues, and resolving team resource conflicts.
Experience:
- You have 5+ years of experience in relevant skills gained and developed in the same or similar role, including 7+ years of enterprise-level experience leading medium to large cross-functional transformation and/or multi-year change programs.
To succeed in this role:
- Change management experience, including stakeholder engagement, executive alignment, communications strategy, training/enablement, resistance management, and adoption measurement.
- Program Management experience, including demonstrated success leading programs with high complexity and multiple dependencies across Scope, Schedule, Cost, Issue, Risk, Quality, Human Resource, Communication, and Contract Management.
- Demonstrated success managing multi-workstream programs, including leading and directing multiple project teams of 20+ cross-functional associates across the enterprise.
- Proven track record of maintaining effective relationships and influencing without authority in a highly matrixed environment.
- Proven ability to work effectively with stakeholders and project teams, and to perform well under pressure.
- Excellent organizational and time management skills for managing multiple, diverse initiatives with competing priorities.
- Excellent communication, presentation, facilitation, and team leadership skills, comfortable presenting to and advising senior executives.
- Demonstrated ability to communicate effectively with executive-level managers in a transformation setting where risk is substantial and communication requirements are highly complex.
- Demonstrated ability to effectively partner with workstream where the team is large, geographically dispersed, and may have conflicting priorities and/or goals.
- Demonstrated ability to develop and maintain highly complex, leveled, and balanced transformation plans using Smartsheet or other comparable Project Management tools.
- Demonstrated ability to identify and mitigate risks, including people and adoption risks to meet program objectives successfully.
Competency Requirements:
- Team Focused. You have a strong desire to leave your mark, but you also aspire to large collective team goals.
- A strong desire to get better at everything you do. You seek out new experiences, knowledge, and have an openness to change and feedback.
- Ability to overcome adversity and setbacks to achieve a goal. You are results oriented and can bounce back from adversity.
- You have a desire to gather information and understand the strategy, allowing you to see across the organization and its impact.
- Change Leadership. You recognize that transformation succeeds or fails through people. You anticipate how change lands with different audiences and lead with empathy.
Skills & Attributes:
- Excellent Communicator. Ability to effectively communicate with multiple functions/organizations and translate strategy into messages that resonate at every level.
- Relationship Builder. Ability to work positively with the wide range of individuals from executives to working team.
- Ability to bring others along, building sponsorship, coalitions, and buy-in without relying on formal authority.
- Ability to work under pressure and flex with change.
- Listens, solves the underlying problem, not the symptom.
- Problem Solver. Ability to find innovative ways to resolve problems.
- Independent Thinker. Ability to think independently and make decisions.
- Strategic Thinker. Good understanding of the wider objectives. Ability to see the bigger picture and apply it to program/project work.
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Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $114,500.00 - USD $213,500.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
