Description
ADP is hiring a Payroll Service Representative.
RESPONSIBILITIES:
- Provide proactive and ongoing support to clients on the MyResource portal clients (via email and telephone).
- Support assigned clients to ensure accurate data input (for new hires, terminations, deductions, garnnishments, maintenance changes, etc) and timely submission/processing of payrolls.
- Understand tax concepts (taxable wages, pre tax deductions, taxes etc), tax setup, tax reports and tax tracers; Research/resolve client issues relating to Payroll and Tax.
- Manage tax tracersfor clients(receive and submit to San Dimas; track progress; interpret and explain tracer response letters; take appropriate steps to resolve client and region action items).
- Understand how myResource interfaces with other ADP products (401k, PBP, ezlm, FSA); Work with other business units to ensure proper setup and resolve integration issues
- Provide support to internal associates (fellow PSRs, HRBPs) to enable Resource to provide TotalService to clients
- Continually maintain/upgrade knowledge of Payroll concepts, Statutory Changes and ADP Systems (MyResource, Enterprise, AutoPay, Netsecure, FTS, TOPS) by attending assigned training classes and leveraging KMS
- Adhere to region policies with reference to Clarify usage, retention triggers, daily and weekly checklists of actions
QUALIFICATIONS REQUIRED:
- 1 year of directly related experience
- High School Diploma or GED Equivalent
Preference will be given to candidates who have the following:
- Some College Work
- Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form
- Ability to manage time and priorities client issues as required
- Microsoft Office Suite including Excel, Word, etc.
- Technical knowledge of internet use
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
