Client Service careers
Collaborate daily and
get winning results.
Not only do we provide a friendly, flexible and dynamic workplace for our people, we help ADP clients do the same. We create trusted relationships and show them how to get the most from our solutions, so that we can all reach our potential.
Always the right answer.
We’re the go-to team. The problem solvers and solutions providers. At the ready to respond and exceed expectations.
- Client Service Specialists
- Client Service Managers
- Payroll Specialists
All signs point to “yes.”
Can you …
- Take ownership.
- Be a team player.
- Communicate well.
- Learn (& think) quickly.
- Build relationships.
- Solve problems.
Service with a smile.
Connect with people, creatively tackle challenges and develop relationships that help companies around the world meet their potential. Get the best in professional training and be respected for your knowledge. Learn from your mentors, create your own personal network of problem solvers and be rewarded.
Grow your career. Transform our future.
- Become a client service leader.
- Impact our business strategy.
- Make process improvements.
- Improve efficiency & responsiveness.
- Expand our reach in new markets.
Here’s what our people are saying…
“My favorite part of the job is talking to clients. Coming from a hospitality and customer service background, it’s really important for me to be in an area where I can be engaged and connecting with others. Every day is a completely new experience, you never know what to expect, and you’re constantly learning.”
Julie
Client Support Specialist
“It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.”
Nina
Client Support Consultant
Growing relationships around the world.
Inside and outside of ADP as we reinvent the world of work.
ADP Client Service and Implementation - Why Come, Why Stay?
[MUSIC PLAYING]
SEBASTIAN: I was born and raised in Poland, came here as a kid. I got introduced to ADP right out of high school, well technically in high school. My mom used to clean the office location, so after soccer practice pretty much I went in there and cleaned the floors, bathrooms. One day, one of the areas in operation, hey do you want a job? I applied. I officially started with ADP in 2002, as operations specialist.
FATIMA: I graduated from radiography, so I have my X-ray degree, but I've never been interested in doing a medical field, I just did it for my parents. I've been more into numbers and accounting. Once I graduated, I looked up on Google, what’s the best company to work for in Illinois? And ADP was one of them, top list. I started researching and looking into it and I really, really liked it and that's when I applied.
RABEYA: So I was working at a bank and everyone would come in and cash their checks and it would always pop up like ADP, and I'm like, who is this company? What do they do? So, I just looked up ADP online and I was like, oh wow so they process payroll and do HR. So they were hiring a client support specialist and I was like, that sounds like something that I have experience for. I've worked retail throughout college, this sounds like a good job just to make some money toward my dreams of becoming a lawyer.
JADA: I was about to graduate college; I was in limbo trying to figure out what I was going to do once I graduated. A friend of mine from school she had already graduated, and she was actually already working for ADP. She said Jada you really have to work for this company, they're amazing. So, I started about a month after I graduated, and I was really shocked to find that the company was better than I thought it would be. They were basically walking me through different departments that I may be interested in, trying to teach me different ways to get accommodated to my new job. I definitely love the fact that everyone was so supportive.
SEBASTIAN: Once I actually ended up being in ADP, that was the big change. I was moving out through different positions, and that's what really made me stick around. Looking at the culture and how everybody took care of each one another.
FATIMA: My previous jobs it was just repetitive, doing the same thing over and over. My job now you learn new things every single day, and it really challenges you to know what to do next. What to look forward to, or what to work in order for you to grow in your current role and progress. There's a lot of room for opportunities.
RABEYA: The benefits here were amazing-- tuition reimbursement, student loan repayment assistance. I ended up really loving what I was doing. I've had a ton of different roles at ADP and being able to experience those different things I started falling more and more in love with everything that I was doing. Being able to use a lot of the skills and be able to use a lot of my talents within my day to day, it just made me a very sticky employee. To be here I'm like, I don't think I want to be a lawyer anymore. I don't think I want to do that, I feel like this is so much better.
SEBASTIAN: My mom really proud. She realized early on a great company just by interacting with the people in the office itself, and she really pushed me to get in there and go my career with a company like that. She's extremely proud to see me today where I am over those 19 years of my career.
Visit ADP.com/careers
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2018-2020 ADP, LLC. All rights reserved.
ADP Client Service and Implementation - Day in the Life
[MUSIC PLAYING]
JEN: A day in the life of a client service manager is really being involved in the day to day operations of your department, your business unit, helping your associates get through all of the interactions with clients.
DEREK: A typical day for me? I will check my emails. I'll also go through my Outlook calendar, see what I have going on for the day. Then I have a morning debrief with our director. At that point, we discuss what's going on for the day, what I did the previous day, what I have on my schedule.
FATIMA: First go through my emails and make sure I answer all my clients, make sure their questions are answered. Once I'm done with the emails, I log into my application for FLT, which is a full level text and start my day, but if they need me in service, for example, then I'll jump in the phones and take calls.
FREDDIE: At any point in a day, I have a number of meetings where I'm helping clients roll out new solutions, 401(k), time off, onboarding, employee self-service, everything and anything.
I don't like routine. So my previous jobs, it was just repetitive, doing the same thing over and over. My job now, it's challenging. You learn new things every single day. It really challenges you to know what to do next, what to look forward to or what to work in order for you to grow in your current role and progress.
Visit ADP.com/careers
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2020 ADP, LLC. All rights reserved.
ADP Client Service and Implementation - Career Satisfaction & Recognition
[MUSIC PLAYING]
SEBASTIAN: Every day I'm challenged to grow. I'm extremely empowered by my leaders to keep moving forward and constantly, not just progressing, but making things better for our associates, for our clients, and just for everybody.
JADA: It feels amazing being able to help a client. I feel like I'm making such a big difference. I think once I graduated college, and even now sometimes I struggle like what's my purpose? What am I here for? And I feel like when I help a client it definitely helps me feel like ok, this is the reason why I do what I do. I'm able to help people day in and day out.
FREDDIE: I love being challenged on my job every day. I love helping people. I love that we are kind of behind the scenes but we impact the livelihoods and lives of a lot of different people, the employees that we touched indirectly through the services that we provide.
NEWSY: One of the reasons why I continue to stay at ADP is because of the work that we do. It's meaningful work. Is work that is impacting at least one in six lives in the United States, right? So, the fact that you're working on something that is helping people be able to pay their rent, its helping people be able to manage their benefits, there's such a sense of purpose in everything that we do because we're solving real life problems.
One of the things that I will never forget about the work that I've done here at ADP, is how we were able to come together to help our clients during these tough times, during COVID. Not only were we going through the transition of working from home, but we also came together to make sure that our clients had everything that they needed.
JADA: I was working with a small restaurant, they were just hit by the pandemic, didn't know what they were going to do, but they knew that they had to lay their employees off. So I basically explained to them that we know everything that's going on. We know it's hard we're here for you. We can help you through this.
They were definitely relieved. There was one less thing that they had to worry about. And in a couple of months, they were actually able to start back up again. It made me feel amazing. I felt like I had such a big impact. I feel like what I do matters and I feel like what I do is going to be recognized.
FREDDIE: If anything some of the recognition that gets thrown at me. I'm like Oh, stop it you. It's always very flattering when it's from a client, but it's just as flattering when you hear it from some of the senior leaders. Especially when you think that because of their position, you're not on their radar. If anything it's quite the opposite.
SEBASTIAN: One of the biggest things that I always recognize is really that tap on your shoulder. Hey, good job, that was a huge win, you went above and beyond.
NEWSY: Throughout my career at ADP, I've always been recognized for my work and I've seen my peers also recognized for their work. You do your job with quality, with passion and people notice that.
JADA: I definitely do think that with the support that ADP gives, no matter where I am I'm going to be doing a great job. I feel like I'm going to make a big impact. And whoever decides to work for this company, you need to just trust in the process. Trust in the process that ADP sets for you and you'll be fine. 10, 20 years from now I'm going to be at ADP. They take such good care of you and I know that if I were to work for another company, I wouldn't feel the same.
Visit ADP.com/careers
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2016-2020 ADP, LLC. All rights reserved.
