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The HCR Client Tech Product Support Analyst partners with our internal HCR teams and our internal operations and client facing teams to ensure that our product and data needs are met with quality and efficiency. Utilize data integration tools like advanced SQL, Excel, Access, XML to integrate, convert and enrich file-based data flows from external systems. Partner with our Service, Implementation and Product teams to ensure that data and product issues are satisfied with quality and efficiency. Identify operational efficiencies by streamlining and automating processes, reducing manual work. A day at work will include but not limited to: Siebel queue assigned work Responsible to run jobs in a job scheduler (HSAP) including but not limited to loading files, running calculations and other jobs. Researching client issues by reviewing data scenarios and calculation results. Granting access to ACA Product Product Release Validation ##LI-DNIBachelors degree in information systems (or equivalent in training and experience). 1-5 years of experience in data integration and technical service role. Advance knowledge of SQL and Python Experience with Siebel, Confluence a plus. General understanding of HR, benefits systems, payroll processing is a plus. Can identify and resolve critical client issues at all levels of complexity A self-starter with the ability to learn quickly, lead and work on multiple projects simultaneously, and be result oriented.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
