Opis
Team Leader
WorkForce Software - Philippines
Together with ADP, WorkForce Software (WFS) is the first global provider of workforce management solutions with integrated employee experience capabilities. ADP WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, ADP WorkForce Software Suite is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance.
| RESPONSIBILITIES The WorkForce Software (WFS) Implementation Department is the team responsible for delivering high-quality, on-time, and scalable implementations of WFS solutions across our global client portfolio. We are involved with the full life cycle from sales engagement to successful delivery and implementation of WFS products. Our department’s mission is to ensure clients achieve measurable value quickly, supported by consistent methodology, strong governance, and technically skilled project teams. As a WorkForce Software Implementation Services Team Leader, you will lead a team of Functional Consultants and Project Managers responsible for delivering successful workforce management implementations. You will drive operational excellence, support consultant development, and partner with internal and client stakeholders to ensure high-quality project delivery and customer satisfaction. Team Leadership & Talent Development · Lead, coach, and develop a team of Functional Consultants and Project Managers, providing ongoing feedback, mentoring, and career development support. · Create a high-performance and engaged team environment focused on accountability, collaboration, and continuous learning. · Manage performance management activities, including goal setting, performance reviews, development planning, and talent management. · Support workforce planning, onboarding, training, and succession planning initiatives. Implementation Delivery & Operational Excellence · Lead and oversee the successful delivery of implementation projects across the team, ensuring commitments are met with quality, consistency, and customer focus. · Monitor project health, resource utilization, capacity planning, and operational performance metrics. · Ensure adherence to implementation methodologies, standard processes, documentation standards, and best practices. · Conduct regular reviews of project progress, delivery quality, and consultant effectiveness to drive continuous improvement. · Contribute to billable client implementation projects as a primary or secondary Functional Consultant, supporting activities such as requirements analysis, solution design, partnership with Technical Consultants on configuration, testing, client consultation, and deployment. Team Leaders are expected to progressively expand their implementation delivery responsibilities over time, with project-based work representing up to 50% of their overall role while maintaining leadership and operational accountability. Client Success & Escalation Management · Partner with Project Managers, consultants, and key stakeholders to support successful customer implementations and achievement of project objectives. · Serve as an escalation point for complex delivery, client, and operational issues, driving timely resolution and positive outcomes. · Build strong relationships with internal and external stakeholders to ensure customer satisfaction and successful transitions to ongoing support. · Help teams proactively manage customer expectations and implementation risks throughout the project lifecycle. Resource & Business Management · Optimize staffing assignments and resource allocation to balance customer commitments, consultant development, and business objectives. · Monitor team performance against operational, client satisfaction, productivity, and financial goals. · Analyze trends, identify risks, and provide recommendations to improve team effectiveness and delivery outcomes. Strategic Partnership & Continuous Improvement · Champion process improvements, innovation, and operational efficiencies across the implementation organization. · Collaborate with leaders across Implementation Services, Project Management, Product, Support, and other business functions to drive consistent customer outcomes. · Lead change initiatives and promote adoption of best practices across the team. |
| PRODUCT / TECHNICAL SKILLS / REQUIREMENTS § 5+ years of experience in software implementation, consulting, project delivery, or other client-facing roles supporting enterprise applications. § 2+ years of experience leading, mentoring, coaching, or supervising implementation, consulting, or service delivery professionals. § Strong understanding of software implementation lifecycles, including requirements gathering, configuration, testing, deployment, and customer transition activities. § Proven experience managing customer relationships, resolving escalations, and influencing positive business outcomes. § Experience managing competing priorities, resource allocation, workload balancing, and operational performance metrics. § Strong communication, stakeholder management, problem-solving, and conflict-resolution skills. § Proficiency with Microsoft Office applications and project management or resource planning tools. § Bachelor's degree or equivalent combination of education and relevant work experience. PREFFERED QUALIFICATIONS § Experience implementing, supporting, or consulting on Workforce Management, Time and Attendance, Payroll, HR, Human Capital Management (HCM), or related enterprise software solutions. § Experience leading teams implementing Workforce Management, Time & Attendance, Payroll, HR, or Human Capital Management (HCM) solutions. § 3+ years of people leadership experience within a software implementation, professional services, or consulting organization. § Experience with WorkForce Software, UKG, Workday, SAP SuccessFactors, Oracle HCM, ADP Workforce Manager, or similar workforce management platforms. § Familiarity with SQL, data migration, integrations, reporting, or related technical disciplines. § Professional certifications in Project Management, Agile methodologies, HR, Payroll, or related disciplines are a plus. |
| CORE COMPETENCIES § Client Support: Ability to provide exceptional customer service and support to clients, including resolving inquiries, addressing issues, and offering guidance on time-related matters. § Communication Skills: Strong verbal and written communication skills to effectively convey complex system/technical concepts, provide training, and build rapport with clients. § Problem Solving: Demonstrated ability to analyze time-related problems, identify root causes, and implements effective solutions in a timely manner. § Collaborating/Teamwork: Working cooperatively with others to help a team or work group achieve its goals. § Attention to Detail: Meticulous attention to detail to ensure accuracy in payroll processing, data entry, and documentation. § Time Management: Ability to prioritize tasks, manage workload effectively, and generate insights to support decision-making and improve payroll processes. § Continuous Learning: Commitment to staying updated on best practices, and advancements in payroll technology to enhance expertise and provide value to clients. § Team Collaboration: Collaborative mindset with the ability to work effectively within cross-functional teams, including technical support teams, to deliver comprehensive client solutions. § Innovation: Propose innovative solutions or enhancements to payroll processes, systems, or service delivery methods to optimize efficiency and client satisfaction. |
REPORTS TO MANAGER
Direct to Director
*PERFORMANCE SCORECARD
The WorkForce Software Implementation Services Team Leader is expected to independently manage overall workload in accordance with ADP’s Service Excellence standard and ensure timeliness and communications with clients are met based on client’s Service Level Agreement with ADP. Success and performance indicators are assessed through the following systems:
- Client Satisfaction
- Success in delivering projects on time, to budget and in line with the delivery methodology
- Quality & Accuracy
- Feedback from Clients, direct reports, Leaders, and internal partners in relation to assigned work and responsibilities.
-------------------------------------------------------------------------------------------------------
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
