Description
Process Operations - Perform end-to-end process execution in accordance with defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Handle complex transactions, exceptions, and escalations with accuracy and timeliness. - Review and validate transactions to ensure compliance with policies, controls, and regulatory requirements. - Analyze process-related issues and implement corrective actions to prevent recurrence. - Maintain accurate records, reports, and process documentation. Service Delivery - Ensure consistent achievement of productivity, quality, and turnaround time targets. - Act as the first point of contact for escalated operational issues. - Coordinate with internal stakeholders, customers, and cross-functional teams to resolve inquiries and concerns. - Provide excellent customer service and maintain strong business relationships. Quality and Compliance - Ensure adherence to company policies, standard operating procedures (SOPs), and compliance requirements. - Conduct quality checks and audits on completed transactions. - Support internal and external audit activities by providing required documentation and process explanations. - Identify risks and recommend mitigation actions. Process Improvement - Participate in continuous improvement, automation, and process optimization initiatives. - Identify opportunities to improve efficiency, reduce errors, and enhance customer experience. - Assist in documenting process changes and updating work instructions.- Bachelor's degree in Business Administration, Accounting, Finance, Human Resources, or a related field. - At least 3 years of experience in operations, shared services, payroll, HR, finance, or a related business process role. - Strong attention to detail and ability to maintain accuracy in daily tasks. - Good communication and interpersonal skills. - Ability to analyze issues and resolve process-related concerns. - Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. - Ability to manage multiple tasks and meet deadlines in a fast-paced environment. - Customer-focused with a strong sense of accountability. - Able to work independently and collaboratively within a team. - Experience in handling escalations, providing process guidance, or supporting team members is an advantage.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
