Description
Role Overview The Senior Implementation Specialist is responsible for guiding clients through all phases of their annual Open Enrollment (OE) on ADP Workforce Now (WFN) Benefits. This is a consultative, client-facing role focusing on technical guidance, project management, and delivering an exceptional client experience. This specialist does not perform system configuration on behalf of clients but empowers them with expert advice and support. ________________________________________ Key Responsibilities Guided Dedicated Support (50%) Serve as the Open Enrollment Project Manager, overseeing a high volume of OE projects within defined timelines and ensuring timely closure. Provide expert guidance on WFN Benefits setup and maintenance; advise clients on best practices and system options. Partner with clients who already have WFN Benefits modules established; support primarily familiar, returning clients. Own the OE relationship with each client (not part of a project team); guide clients through changes without direct system configuration. Act as a subject matter expert for Benefits and Decision Support modules. Demonstrate basic ACA module knowledge, identifying potential setup issues and directing clients to appropriate resources. Approach all client interactions with a consultative mindsetprioritizing problem-solving, analytical thinking, and creative solutions. Project Management Administration (40%) Create, maintain, and manage project plans; track milestones, dependencies, and phased approaches as needed. Oversee and resolve open items, proactively communicating project status and responsibilities to clients. Facilitate requests to ADP Connections Service Team and ADP Payroll Team as required. Ensure documentation and closure of all OE-related requests within established timelines (30 business days of clients renewal date). Exhibit exceptional organizational, time management, and communication skills.Preferred Qualifications Bachelors degree or equivalent experience in HR, benefits, or related field 3+ years of client-facing project management, preferably in benefits administration or HR technology Strong consultative, organizational, and communication skills Experience with ADP Workforce Now or similar HRIS systems Proven ability to manage multiple projects in a fast-paced environment
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
