Description
ADP is hiring Support Engineer
Ø Are you all about the follow up and follow through that helps you and your clients achieve serious results? (Now that's what we call a win-win.)
Ø Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems?
Ø Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?
If this sounds like you, then #HelloWork! This is just the opportunity you’ve been waiting for.
First things first: We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We’re changing the world of work with our Payroll solutions that help companies of all sizes focus less on work and more on success.
Your role: In this role, it's all about enabling our customers to be more effective employers. Our service teams make it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) As a Product Support Engineer, you will handle all customer queries assisting them in resolving any emerging problems within defined SLA’s.
What you’ll do:
Ø Ensure that responses are effective for all the queries and are responded within defined SLA.
Ø Escalate unresolved queries to supervisor to ensure that they are addressed and resolved.
Ø Use strong interpersonal skills and product knowledge to communicate with customers and Development Teams - discussing client needs and resolving issues.
Ø Log all help desk queries and present weekly tracker to team lead and manager.
Ø Keep track of recurring issues and inform supervisor/management team accordingly.
Ø Serve as point of contact for your client’s queries developing continuous customer loyalty.
Ø Create exhaustive FAQ documentation based on customer related queries.
Qualifications you’ll need:
Education: Any Graduation
Experience:
Ø At least 2 - 3 years in technical support and helpdesk.
Ø Ability to showcase working knowledge on Excel is expected.
Ø Effective written and verbal communication skills.
Ø Should be aware of telephone manners.
Ø Ability to analyze problems through effective customer interaction and communication.
Bonus points if you have these:
Ø Possess logical and analytical skills with a focus on results.
Ø Flexibility to understand different customers perspectives and address accordingly.
Ø Having an eye for detail is a plus.
If you’ve made it down this far, we have to ask: What are you waiting for? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
