Description
Job Summary:
He / She works directly with the customers and manages the end-to-end implementation of the RH modules. Also, he / she works in a tight-knit partnership with the BU in order to ensure the highest level of service to customers.
According to his/her mission, the HR Implementation Consultant must manage all the required functional leadership activities related to the new customers’ implementation processes.
In addition, he/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.
Responsibilities :
- Manage the end-to-end implementation of HR modules
- Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides
- Ensure customer service within the framework of the contract
- Facilitate client meetings, drafting reports, deliverables and client responses
- Define and supply liaising documents
- Provide progress updates to the client and ensure mutual commitments are upheld
- Assist the client in deploying RH modules, and, in this capacity, he/she may also train users
- Identify any potential needs for HR support
- Coordinate and share information with all stakeholders
- Offer the best level of Service to customers
- Maintain, develop and optimize the HR modules for customers
- Performing specific configuration activities in the HR modules, according to the customers’ requirements
- Support the client during the testing phase and sign off on the implementation phase
- Ensure the smooth continuity of the client’s operations, especially in regard to the transition towards the HR Customer service department
- Owning and improving the process and procedures in place, in line with the continuous improvement culture of the company
Reports & Performance Metrics:
- On time delivery of assigned tasks
- Quality control reports
- Utilization rate
Knowledge and Skill Requirements:
- An understanding of the client's trade, business and organization
- French Language skills (minimum B2 level)
- Meeting leadership
- Project management
- Time management
- Client portfolio management
- Good interpersonal skills
- Good oral and written communication skills
- Analytical skills and an ability to summarize
- Organized
- Rigorous
- Independent
- Team player
- Dynamic and responsive
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
