Description
Position Summary:
The Financial Service Specialist (FSS) is a client facing role as part of the wider Payment Support Services Team (PSST). The role will support the client with in-flight payment queries, as well as assisting with general payment/set up queries. This position works directly with our Payment Partner for the Celergo Payment Support Services Offer. The FSS role is customer service driven and requires strong communication and interpersonal skills, as well as good payment/financial services experience.
Responsibilities include:
- Be interface between our Client and Payment Partner/s related to in-flight payment queries
- Own end to end payment query resolution for the client
- Attend client calls where appropriate
- Manage payment exceptions in a timely manner.
- Reconcile Payment Partner fee invoices for billing and accounting teams
- Provide accurate review and reconciliation of FX rebate of Payment Partner activity for accounting team
- Support Implementation and Sales teams with PSS related queries
- Support Management with Payment Partner Service Reviews
- Familiarity with PSS related compliance/controls.
The ideal candidate will have the following characteristics:
- Excellent interpersonal skills
- Client focused
- Exceptional organizational skills which include an ability to multitask.
- Process oriented.
- Proficiency in MS Excel, Word, PowerPoint, and Outlook.
- Knowledge of payments, FX and global payment processing.
- 2 - 5 year work experience minimum.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
