Description
JOB PURPOSE:
The Director Operations Technology will report directly to the Senior Director Operations Technology. The role is responsible and accountable for the execution of the ESI operations technology vision and strategy.
KEY RESPONSIBILITIES:
The role is responsible for development and delivery of the technological landscape and future product roadmaps. Developing and managing a group of strategic support systems products. Accessing business and client needs and translating into product developments priorities and executing roadmaps across ESI business. Responsible for maximising the product value through innovative features and functionality development to “#makeiteasy“ for our clients and associates to do business. The role will drive development and adoption by capturing and executing voice of associate and client feedback and communicating a clear and cohesive roadmap to the business.
KEY DUTIES/TASKS:
• Ability to horizon scan, develop and execute the product vision, strategy and roadmap in alignment and benefit of EMEA, LATAM and APAC business units
• Monitor and ensure high levels of stability and performance of all products ensuring rapid remediation and resolution of product outages and issues in alignment with CIRT process
• Ensure product development and enhancements are compliance with country legal and ADP internal GSO requirements
• Regular and effective stakeholder management with key BU stakeholders including, but not limited to Business Excellence, Service, and Implementation Directors and SDS Managers and key SME’s
• Strong relationship and collaboration with supporting product development teams and key infrastructure leads, including India/Bucharest development teams, GETS, R&D and UX Directors
• Collaboration and understand of other systems integrations with products and tools including, but not limited to BPMS, RPA, Oracle billing, Salesforce and CLMS
• Improve ease of use, adoption & interaction through facilitating regular and ongoing voice of client and associate feedback sessions to deliver continuous product improvement and add value to the business
• Effective delivery of insightful and relevant product communications to the right people in the right format to drive engagement, awareness, and adoption
• Implement on-going management Information reporting and metrics to enable clear understanding of product performance internationally
• Supporting BUs with readiness for change resulting from product developments and enhancements, including timely and effective communications and training
• Own product development lifecycle, governance and SLA’s ensuring on-time delivery and high-quality release deployment and release communications
• Standardisation of product features and functionality across ESI to enable scalability and efficiency
SUPERVISORY RESPONSIBILITIES:
• Direct and in-direct management and leadership of development teams across different countries
SKILLS AND KNOWLEDGE:
• This position requires strong leadership, communication and influencing skills with the ability to communicate complex technical issues simply and convincingly to drive fast decisions
• Passion for delivering great outcomes, making it easy and delivering a great customer experience
• Proven track record in execution of development roadmaps and product innovation
• Must be able to influence multi-directional and non-linear relationships within matrix environment
• Must be able to clearly articulate strategy and obtain buy-in from various stakeholders and resources
• Willing to lead unproven initiatives and solutions across functional and business unit boundaries
• Must be “marketplace informed,” anticipate and adapt solutions for future eventualities
• Excellent planning and organisational skills with strong inter-personal communication skills
• Excellent time management, presentation, communication, and organisational skills
• Ability to challenge current thinking, and generate innovative product solutions
• Passion for quality and excellence with a relentless drive towards flawless execution
EDUCATION AND EXPERIENCE:
• Educated to degree level or above in computer science or related degree
• 10+ years’ experience in commercial product/service development and management within large multi-national companies
• Extensive experience of product delivery, DevOps with a proven track record for delivering results
• Experience working across complex matrix organisations and international environments
• Experience managing offshore teams, understanding, and adapting to cultural variations
• Strong organisational, prioritisation, problem solving, innovation & project management experience
• Scrum master or agile certification would be advantageous
• Experience of business-to-business HR/Payroll systems desirable
OTHER:
• Flexibility to travel internationally when required
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
