Description
ADP is hiring a HCM Service Consultant Total Absence Management.
- Are you interested in joining a dynamic business supporting our largest clients?
- Are you ready to be part of a team offering advancement opportunities throughout your career journey?
- Are you a continuous learner who embraces award-winning training to help you achieve success and growth?
If so, this may be the opportunity for you.
In this role, you will serve as a trusted advisor and primary point of contact for a portfolio of large, complex clients. You will build strong relationships with key client stakeholders, develop a deep understanding of each client's business needs, and provide consultative support across ADP's Total Absence Management solutions.
This position is highly relationship-driven and focused on client retention, satisfaction, and long-term success. You will proactively partner with clients to address challenges, optimize processes, identify opportunities for improvement, and ensure they maximize the value of their investment in ADP solutions. Working closely with internal partners, you will advocate for your clients while helping them navigate complex leave management scenarios.
Success in this role requires exceptional account management skills, executive-level communication, strategic problem solving, and the ability to manage a portfolio of large national clients with competing priorities. Rather than a high-volume support environment, this position emphasizes consultative partnership, client engagement, and ownership of ongoing business relationships.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Manage Strategic Client Relationships. Serve as the primary contact and trusted advisor for a portfolio of large enterprise clients. Build strong partnerships with HR, Benefits, Payroll, and business leaders to understand organizational goals, anticipate needs, and drive client satisfaction. Conduct regular business reviews and maintain ongoing engagement to strengthen client relationships.
- Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries as well as analyze complex client requirements. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.
- Drive Client Success. Leverage your expertise to help clients maximize the value of their ADP solutions. Identify opportunities for process improvements, share best practices, provide strategic recommendations, and partner with clients on achieving their business objectives.
- Educate and Influence. Act as a subject matter expert on ADP products and services. Guide clients through new features, enhancements, and solution capabilities. Gather client feedback and translate insights into recommendations that support continuous improvement and product evolution.
- Manage Client Portfolio Priorities. Balance multiple client relationships and initiatives simultaneously. Establish priorities, drive follow-through, and maintain accountability for delivering a high-quality client experience across your assigned portfolio.
TO SUCCEED IN THIS ROLE: Required Qualifications
- 3-5 years of prior client service experience, preferably in a technology-based environment.
- Prior account management, client relationship management, customer success, consulting, systems integration, or HCM experience.
- Proven experience managing complex client relationships and delivering consultative solutions.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to manage multiple priorities while providing exceptional service to large enterprise clients.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE: Preferred Qualifications
- Experience in HR, Payroll, Benefits and/or Time is a plus.
- Experience supporting large enterprise or national accounts.
- Experience in Human Resources, Payroll, Benefits, Leave Administration, Time & Attendance, or Workforce Management.
- Experience conducting client business reviews and consultative client meetings.
- Strong analytical skills with the ability to identify trends, risks, and opportunities for process improvement.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
