Description
The Implementation Consultant (IC) role is primary functional and technical liaison between ADP and the client. The IC meets with the client to conduct initial project activities, analyzes existing client systems, interface requirements and critical business issues (CBIs) with a consultative approach. The IC is responsible for development of design documents. The IC provides professional consulting services in the areas of product/service customizations, business process, complex custom reports and special projects as related to implementation effort ensure that accurate requirements are captured.
The IC consults with client on system and service configuration efforts, product adaptation and business best practice solutions in solving the client's CBIs. The IC participates in establishing and monitoring of client implementation schedule and report status to Project Team members. The IC also prepares individual work plans in conjunction with established project milestones in a manner consistent with ADP project standards.
The IC's are expected to independently manage their workload to ensure that they are meeting project timelines and communicating with the client and project team as defined in the Implementation best practices. Perform other related duties as assigned.
COMPETENCY :
- Delivering world-class service and satisfaction to all clients -- internal, external, diverse and emerging
- Solving day-to-day problems that are inline with ADP's mission, vision, and values
- Sharing ideas and information across multiple audiences to drive the business need
- Acting in ways that help deliver results in a fast-pace and diverse environment
- Collaborating effectively with colleagues and clients to achieve and surpass shared goals
- Holding self and other to the highest personal and professional standards.
EDUCATION/CREDENTIALS :
- Bachelors degree in a related field or minimum equivalent of two years in education and experience required
- Minimum two years communication, leadership and general business training or equivalent preferred
- Some formal training or experience in project management is helpful
- Industry related certifications including Professional in Human Resources (PHR), Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC) etc. are a plus
- Minimum one to two years technical training or equivalent experience in related technologies and/or systems implementations is required.
EXPERIENCE :
- Minimum of two to three years of experience working on global projects
- Minimum of two years experience as a business analyst, consultant or practitioner in a relevant industry, or with software implementations required
- Language skills required are business-proficient English, and at least one other desired language is required
- Previous experience presenting face-to-face to a client is required
- Some experience conducting training sessions is helpful
- Prior experience working independently in a virtual (home shored) setting highly preferred
- Work experience or certifications in customer service, business analysis, project management, networking, database usage, SQL desired but not required
- Technical training or equivalent experience in related technologies and/or systems implementations is required
- Prior experience working with Enterprise eTIME, payroll and/or human resource practices and systems is preferred
- Client travel in prior position is helpful.
ESSENTIAL REQUIREMENTS :
- Must demonstrate exceptional customer service skills
- Must have sound requirements gathering and an analytical approach
- Must be successful in addressing client Critical Business Issues (CBI) at the conclusion of the project
- Ability to self-manage to deadlines and commitments is required
- Must have strong virtual work ethic
- Must have excellent verbal and written communication skills
- Consultative and collaborative approach is required
- Proficient with understanding and applying technical concepts
- Able to communicate technical concepts and issues to a non-technical audience
- Strong client facing presentation, consultative skills
- Must be able to travel up to 50% to client site
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
