Description
We are seeking someone who has experience and a passion for all things product and operations with strong analytical abilities and a continuous improvement mindset. This role sits at the intersection of operations, product, and customer experience, leading high-impact initiatives and process improvements. The ideal candidate brings a strong blend of project management, operational expertise, and customer-centric thinking with track record of being successful with minimal guidance.
WHAT YOU’LL DO: Responsibilities
Project & Initiative Management
- Lead cross-functional projects from initiation through execution and post-launch evaluation
- Partner with stakeholders from the Product, Engineering, Sales, Implementation, and Client Experience teams to manage end-to-end rollout of new features and enhancements
- Manage dependencies, risks, and stakeholder expectations across multiple concurrent initiatives
- Support product release enablement plans for the customer-facing teams (e.g., Sales, Implementation, Client Experience)
- Ensure organizational readiness through coordinating training, documentation, and internal and external communications
Continuous Improvement & Operations
- Serve as the bridge between product teams and customer-facing teams to ensure alignment and feedback loops to improve customer experience
- Analyze workflows, systems, and processes to uncover inefficiencies and implement data-driven, sustainable solutions to support the business and customer-facing teams
- Presents findings, insights, and proposals in a clear and actionable manner
Records & Vendor Management
- Serve as the point of contact for maintaining and tracking vendor relationships and record management
Controls and Business Security:
- Serve as the point of contact and coordinator for the SOC 2 (System and Organization Controls 2) audit
- Coordinate all audit activities, including control walkthroughs and testing
- Serve as business liaison to the ADP SOC PMO ensuring quarterly tasks are completed in a timely manner
- Review controls regularly to determine if enhancements are necessary as technology, business processes and control owners change
- Serve as the Local Business Security Champion (LBSC) managing Business Security Incident (BSI) response and remediation activities for the product
TO SUCCEED IN THIS ROLE: Requirements
- 5+ years of relevant experience in operations, program/project management, or product management within a SaaS or technology environment
- Ability to influence stakeholders and communicate with clarity across different audiences
- Works independently, exercises sound judgment
- Experience supporting or partnering with customer-facing teams (e.g., Sales, Implementation, Client Experience)
- Excellent analytical, problem-solving, and communications skills
Key Competencies:
- Strategic thinking with strong execution skills
- Operational rigor and attention to detail
- Interest in product and understanding how it operates
- Ability to influence without authority across cross-functional teams
- Customer-first mindset
- Adaptability in a fast-paced, evolving environment
Bonus points for these: Preferred Qualification:
- Project Management Professional (PMP) certification
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
