Description
RESPONSIBILITIES:
- Acts as the primary contact for section 125 POP plans regarding day-to-day record keeping matters and provides prompt customer service.
- Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.
- Assist clients with requests for plan changes and ensures the necessary project plans are followed through to completion.
- Communicates compliance testing results and recommends options to improve results (if necessary).
- Monitor plan documents for adherence to applicable rules and regulations.
- Proactively initiates conversations with clients related to training and plan design.
- Actively looks at client criteria for plan reviews.
- Proactively contacts clients to discuss options to increase retention and client loyalty.
- Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization.
- Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved.
- Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
- Explains to the client how systems relate.
- Resolves general point of call questions.
- Understands workflow, above average call handling, payroll feeds along with progressing technically.
- Escalates issues appropriately.
- Applies strategies where appropriate to clients for plan enhancements, additional business and overall retention and can discuss these benefits with the client.
- 1 to 3 Years of Directly Related Experience
- Minimum of 2 years of successful experience as a CLIENT SERVICE SPECIALIST I (or equivalent DC plan administration experience).
- Experience in a client service environment required. ADP payroll and 401(k) experience is preferred.
- Bachelor's Degree or its equivalent in education and experience
- Demonstrates strong oral/written communication skills.
- Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
- Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
- Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast-paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills. Strong time-management, organization and problem-solving skills.
- Demonstrates strong presentation skills.
- Ability to coordinate and take the lead on conference calls.
- Ability to gauge client satisfaction through scheduled surveys, client visits and day-to-day interaction.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $16.35 - USD $33.17 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
