Description
We have a new vacancy for a Client Success Advisor!
Reports to: Senior Manager Service and Implementation
Location: Kungsgatan 64, 111 22 Stockholm, Sweden
Hybrid working: 3 days in office and 2 days from home
We are looking for a strategic and client-focused Client Success & Compliance Advisor who combines strong relationship management skills with deep operational and regulatory understanding.
This is a hybrid role where client partnership meets compliance ownership. You will ensure long-term client satisfaction while safeguarding that our payroll and service delivery operates fully compliant with local regulations and internal standards.
You will act as a trusted advisor to clients, an internal compliance champion, and a bridge between Service, Implementation, and Operations.
Key Responsibilities:
Client Success & Relationship Management
- Own and develop strategic client relationships
- Act as primary point of contact for escalations and complex matters
- Drive client retention, satisfaction, and long-term partnership growth
- Conduct business reviews and proactively identify improvement opportunities
- Translate client needs into internal action plans
Compliance & Governance
- Ensure payroll delivery is compliant with local legislation and regulatory requirements
- Act as compliance subject matter expert internally and towards clients
- Support audits and internal control processes
- Drive standardization and best practice ways of working
- Partner with Service Teams to ensure documentation and processes meet regulatory standards
Cross-Functional Collaboration
- Work closely with Implementation, Service and Product teams
- Contribute to process improvements and risk mitigation initiatives
Who You Are:
- +2 years of experience within Client Success
- Experienced within payroll, HR services, or regulated service environments
- Strong knowledge of payroll compliance and local labor legislation
- Commercially aware with a strategic mindset
- Confident in managing senior client stakeholders
- Structured, analytical and risk-aware
- Able to balance operational detail with strategic oversight
- Excellent communication skills in Swedish and English
What we offer:
Hybrid, 3-2
Generous wellness benefits
39-hour workweek
Occupational pension
Be yourself in a culture that values fairness, inclusion and belonging, and allows for diverse perspectives and insights.
Belongingness: Join one of ten Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Great career opportunities in a dynamic environment with many opportunities to develop.
Be your healthiest with great benefits from day 1.
Focus on mental health and well-being We are here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for each other.
Work for a company dedicated to giving back and creating a lasting, positive impact on the communities where we work and live.
Give Back - paid time off to volunteer for a cause of your choice
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
