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Overview & Scope: To lead the Benefits Specialist and File delivery operations teams in the NAS Benefits Domain. The leader will be engaged in sustaining the Client Centric Model & also in scaling up the Configuration Analyst Team to optimum production. Ability to drive changes across the spectrum of people, processes and clients to support the Digital Transformation initiatives. Should balance multiple concurrent priorities in the Upmarket and Core market segments for the clients. Formulate rapid deployment approaches to enable decoupling initiatives and migrate clients to our strategic platforms. Collaborate with cross functional teams like the HCMs, Service partners, Project Managers for a successful Year End. The role will involve working fully in US day/ India night shifts. The leader will be reporting to the Benefits Group Manager. Essential Responsibilities: The role entails overall responsibility for all aspects of day to day Benefits operations including but not limited to: Gain commitment, alignment and engagements in ADPs Mission, Vision and Values. Competency that demonstrates Business Leadership/ People Leader/ Market Leadership. Believes & imbibes the strategy/ vision of Simplify. Innovation. Growth. Demonstrates excellent planning & organizational skills to establish & sustain high performing teams. Ownership towards Talent Management Attraction, Engagement, Motivation, Development and Retention. Accountable for Service Delivery impacting positive business value. Client Focus Drive strong Business unit engagement, Client relationships and Experience. Partners with international business units to build relationships, develop site goals, drive consistent performance, ensure open and continuous communications and highlight areas of ADP Service Improvement. Willingness to work in a fast paced environment & demonstrates passion for accuracy & speed. ##LI-DNIEligibility Criteria: Graduate in any discipline with over 10 12 years of essential experience in being part & leading operations/ back office teams. Should have experience leading Assistant Managers/ Supervisors. Proven proficiency in prioritizing critical client issues and managing workflow. Working knowledge of Client service environment. Superior Written and Oral English skills are a must. Strong interpersonal, conflict management and mentoring skills. Strong balance with situational leadership and strategic thinking competencies. Deep domain expertise in overall service operations. Strong executor ability to work in a changing fast paced environment. Passionate about delivering world-class service and satisfaction to all clients internal, external, diverse and emerging. Additional Skills: Proven ability to manage multiple projects and multiple relationships simultaneously Proven ability to effectively direct and lead an operation in attaining cost avoidance, client satisfaction, and associate engagement and retention goals. Strong interpersonal skills Open to US day/ India night shifts Possesses good judgment and the ability to foster teamwork and support upper management decisions. Must work well under pressure. Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others. Ability to work in a Matrix structure Ability to collaborate and work effectively as part of a team. Ability to resolve conflicts and bring out convergence Ability to address training and career development needs of individuals, teams or organization. Must show adaptability and an innate ability to learn new cultures and get along with people. US Benefits knowledge is preferable but not must.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
