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Resource should have strong expertise in ServiceNow platform governance, security, and deployments. This engineer will be responsible for reviewing update sets and platform assets using the Health Scan module to ensure code quality and identify potential security vulnerabilities or compliance gaps. The role will also provide Tier 3 support for complex platform-related issues and support critical operational activities including ServiceNow upgrades, patching, and MID Server maintenance to ensure platform stability and operational continuity. ##LI-DNIEducation & Certifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. ServiceNow certifications such as: Certified System Administrator (CSA) Mandatory Certified Application Developer (CAD) Preferred ServiceNow Implementation Specialist certifications Preferred ServiceNow Certified Technical Architect (CTA) or equivalent advanced certifications Advantageous Security and cloud certifications (e.g., CISSP, Azure Security, AWS Security) are an added benefit. Experience Minimum 8+ years of overall IT experience with at least 5+ years of hands-on ServiceNow platform administration, governance, security, and operations experience. Proven experience managing ServiceNow platform upgrades, patching, release management, and environment administration. Experience supporting enterprise-scale ServiceNow deployments with multiple integrations and business-critical workflows. Demonstrated experience providing Tier 3 support for complex platform and application issues. Technical Skills Strong expertise in ServiceNow platform administration, governance frameworks, and deployment processes. Experience using ServiceNow Health Scan to assess platform health, code quality, technical debt, and compliance with development standards. Deep understanding of update set management, release validation, SDLC processes, and platform best practices. Knowledge of ServiceNow security architecture, access controls, auditing, vulnerability management, and compliance requirements. Experience managing and troubleshooting MID Servers, integrations, and platform connectivity. Strong knowledge of ITSM, ITOM, CMDB, IntegrationHub, Flow Designer, and ServiceNow platform architecture. Proficiency in JavaScript, Glide APIs, REST/SOAP integrations, and platform troubleshooting. AI & Automation Exposure (Preferred) Exposure to ServiceNow AI capabilities including Now Assist, Predictive Intelligence, AI Search, Virtual Agent, and Intelligent Document Processing (IDP). Experience leveraging AI-driven tools for code quality assessment, operational monitoring, automation, and incident resolution. Familiarity with integrating ServiceNow with enterprise AI platforms such as Microsoft Copilot, Azure OpenAI, or other Generative AI solutions. Leadership & Behavioral Competencies Strong analytical and problem-solving skills with a governance and risk-management mindset. Ability to collaborate effectively with developers, architects, security teams, and business stakeholders. Experience establishing and enforcing platform standards, governance controls, and deployment processes. Excellent verbal and written communication skills. Ability to mentor team members and drive continuous improvement initiatives. Key Success Indicators Maintain a secure, compliant, and highly available ServiceNow platform. Reduce platform technical debt and security vulnerabilities through proactive Health Scan reviews. Ensure successful upgrades, patch deployments, and MID Server operations with minimal business disruption. Improve platform governance, operational efficiency, and adoption of AI-enabled capabilities.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
