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Role Overview The US HR Technical Implementation Analyst is a subject matter expert responsible for the successful implementation, stabilization, support, and optimization of Lyric HCM HR solutions. The role combines US HR domain expertise, technical problem-solving & client delivery, to ensure accurate HR setup, payroll processing, compliance, and client success. Key Accountabilities Deliver accurate and timely resolution of complex HR and HCM technology issues. Lead HR implementation activities including configuration, validation, testing, and go-live readiness. Ensure HR data integrity across Lyric HCM and downstream systems. Mentor consultants and improve team capabilities through coaching and knowledge sharing. Identify process improvement opportunities and drive operational efficiency. Build and maintain client confidence during critical payroll cycles. Key Responsibilities HR Support & Issue Resolution Troubleshoot and resolve complex HR setup and integration issues. Manage escalations and provide support during payroll processing cycles, including critical periods. Prioritize and resolve Jira-based HR incidents and defects. Data Integration & System Expertise Analyze payroll data flow between HCM and payroll engines (Autopay, PI). Resolve mapping, interface, and calculation logic issues. Ensure accurate integration with GL, banking, reporting, and downstream systems. Continuous Improvement Serve as a HR SME for clients and internal teams. Provide training and knowledge-sharing. Analyze trends and recommend process and product improvements. Support leadership with escalations, workflow management, and strategic initiatives. ##LI-DNIRole Overview The US HR Technical Implementation Analyst is a subject matter expert responsible for the successful implementation, stabilization, support, and optimization of Lyric HCM HR solutions. The role combines US HR domain expertise, technical problem-solving & client delivery, to ensure accurate HR setup, payroll processing, compliance, and client success. Key Accountabilities Deliver accurate and timely resolution of complex HR and HCM technology issues. Lead HR implementation activities including configuration, validation, testing, and go-live readiness. Ensure HR data integrity across Lyric HCM and downstream systems. Mentor consultants and improve team capabilities through coaching and knowledge sharing. Identify process improvement opportunities and drive operational efficiency. Build and maintain client confidence during critical payroll cycles. Key Responsibilities HR Support & Issue Resolution Troubleshoot and resolve complex HR setup and integration issues. Manage escalations and provide support during payroll processing cycles, including critical periods. Prioritize and resolve Jira-based HR incidents and defects. Data Integration & System Expertise Analyze payroll data flow between HCM and payroll engines (Autopay, PI). Resolve mapping, interface, and calculation logic issues. Ensure accurate integration with GL, banking, reporting, and downstream systems. Continuous Improvement Serve as a HR SME for clients and internal teams. Provide training and knowledge-sharing. Analyze trends and recommend process and product improvements. Support leadership with escalations, workflow management, and strategic initiatives.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
