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Senior Program Manager, Sales Operations
Worldwide Commercial Operations
ADP Worldwide Commercial Operations is hiring a Senior Program Manager, Sales Operations. Are you ready to make your mark?
At ADP, we believe great companies are built by great people. We are looking for a strategic, results-oriented leader who is passionate about driving business outcomes, solving complex challenges, and leading cross-functional initiatives that improve performance across the organization.
The Senior Program Manager, Sales Operations, serves as a key leader within Worldwide Commercial Operations, responsible for leading large-scale initiatives that support strategic business priorities. This role bridges strategy and execution, working across multiple teams, functions, and stakeholder groups to ensure initiatives are effectively planned, governed, executed, and delivered.
RESPONSIBILITIES:
- Lead strategic, cross-functional initiatives that support Worldwide Commercial Operations priorities and drive measurable business outcomes.
- Partner with business leaders to translate organizational priorities into executable workstreams, governance structures, and delivery plans.
- Drive alignment across stakeholders to ensure successful execution of initiatives spanning multiple functions, business units, and shared service organizations.
- Establish clarity, ownership, and direction in environments where priorities, requirements, or operating models are evolving or not yet fully defined.
- Facilitate governance forums, sponsor meetings, and leadership reviews to support decision-making, accountability, and program transparency.
- Develop executive-level communications, presentations, dashboards, and status reporting that provide meaningful insights into initiative progress, risks, and outcomes.
- Identify opportunities to improve business processes, operating models, governance frameworks, and organizational effectiveness.
- Partner with stakeholders to assess current-state processes, define future-state solutions, and support implementation of sustainable improvements.
- Maintain visibility across multiple initiatives to identify dependencies, resource constraints, competing priorities, and execution risks.
- Provide recommendations to leadership regarding prioritization, sequencing, and implementation approaches to support successful delivery of strategic objectives.
- Proactively identify risks, barriers, and organizational impacts, driving mitigation plans and resolution strategies before they affect business outcomes.
- Build strong partnerships across Sales, Service, Finance, Marketing, Product, Technology, and other key stakeholder groups to drive collaboration and alignment.
- Influence decisions and achieve results in a highly matrixed environment through business acumen, credibility, and effective stakeholder management.
- Support organizational readiness, communication, and adoption activities associated with business transformation and process improvement initiatives.
- Leverage data, performance insights, and business metrics to identify opportunities, measure outcomes, and inform recommendations.
- Promote operational excellence by driving consistency in planning, governance, execution, and continuous improvement practices across initiatives.
- Mentor and support Program Managers and project teams by sharing best practices and helping strengthen overall program delivery capabilities.
REQUIRED EXPERIENCE:
- 8-10+ years of experience in Sales Operations, Business Operations, Program Management, Strategy Execution, Consulting, or related disciplines.
- 4-6+ years leading complex cross-functional initiatives.
- Experience managing enterprise-scale programs and competing priorities.
COMPETENCIES:
- Strategic Contributor
- Program Leadership
- Business Acumen
- Problem Solver
- Influencer
- Communicator
- Collaboration
- Adaptability
- Accountability
- Continuous Improvement Mindset
- Stakeholder Management
- Organizational Agility
- Decision Quality & Judgment
- Execution Excellence
KNOWLEDGE, SKILLS, AND ABILITIES:
- Advanced program and project management expertise.
- Executive presentation and communication skills.
- Stakeholder management and influence capabilities.
- Risk, issue, governance, and reporting experience.
- Experience with Smartsheet, Microsoft Project, Mural, or similar tools.
PREFERRED QUALIFICATIONS
- PMP, PgMP, Agile, Lean Six Sigma or equivalent certifications.
- Experience supporting Sales Operations or Commercial Operations.
- Experience leading large, complex initiatives.
WHAT SUCCESS LOOKS LIKE
- Serve as a trusted advisor and execution partner to business leaders, helping translate strategic priorities into actionable plans and measurable outcomes.
- Establish governance, operating rhythms, and stakeholder alignment that improve visibility, accountability, and decision-making across initiatives.
- Successfully lead complex, cross-functional initiatives through ambiguity, navigating competing priorities, dependencies, and organizational challenges.
- Identify opportunities to improve business processes, operating models, and ways of working that increase efficiency, scalability, and business effectiveness.
- Anticipate and proactively address risks, obstacles, and organizational impacts before they affect business outcomes.
- Build strong partnerships across functions and business units, creating alignment among stakeholders with differing priorities and objectives.
- Leverage data, business insights, and performance metrics to inform recommendations and drive fact-based decision making.
- Improve organizational execution by establishing repeatable processes, governance frameworks, and best practices that support consistent delivery.
- Drive adoption and sustainment of new processes, capabilities, and operating models to ensure lasting business value.
- Elevate the effectiveness of the broader organization by fostering collaboration, accountability, and a culture of continuous improvement.
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Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $99,600.00 - USD $185,800.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
