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At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
POSITION SUMMARY:
The job focus is to work with all Implementation Centers, Data Conversion Services, Financial Service Centers and clients to ensure timely, efficient reconciliation and entry of quarterly and annual tax deposit information. Full Level Tax (FLT) Specialists develop and maintain effective ADP/Client communications and utilize ADP Full Level Tax (FLT) Smart Standards processes and tools to ensure client satisfaction and use of ADP Tax Filing Services. FLT Specialists ensure all Mid-Quarter Conversion / Mid-Year Conversion processes are completed timely and accurately, and effectively manage assigned client relationships with all internal and external business partners to enhance the overall client experience.
RESPONSIBILITIES:
- Analyzes balances and reconciles client tax deposit and filing information with employee balance information and resolves any out of balance conditions by working with the client, Financial Services Center Associates, and assigned Implementation Center Associates.
- Coordinates and reviews client documentation for client deposits and filings for all affected quarters.
- Proactively communicates any balance issues, develops resolution plan and notifies client of any advice of debit as applicable.
- Provides internal business partners and clients with status of Mid-Quarter and Mid-Year conversions.
- Utilizes Smart Standard FLT Process client communications and Quarterly Tax Verification letter to notify clients of current full level tax status.
- Provides client with Quarterly Wage and Tax Register to ensure client information is recorded properly for W2 purposes.
- Utilizes current processes, tools and systems to enter and submit current and prior quarter tax liability and tax deposit information.
- Utilizes proper tools and systems to record client status, update project milestones, and maintain client documentation in accordance with FLT Smart Standards updates.
- Ensures timely follow up with clients and internal business partners.
- Provides technical expertise and guidance to less tenured FLT Implementation Specialists and may assist in their training.
- Makes recommendations regarding changes to training curriculum and/or new procedures to management or Implementation Team Leader (ITL) as appropriate
- Attends and participates in training on ADP Payroll and Tax products; keeps up to date on all new product rollouts and existing offerings that affect Full Level Tax. Continues to update knowledge through available resources to ensure familiarity on legislative changes in tax laws.
- May work on special projects or other duties as assigned.
QUALIFICATIONS REQUIRED:
- Minimum of 1 year experience in a service oriented processing capacity
- Associates Degree and/or equivalent experience required
Preference will be given to candidates who have the following:
- Proven proficiencies in payroll, tax deposit and tax reporting preferred.
- Excellent communication skills with internal and external clients
- Ability to manage multiple projects, set priorities and effectively utilize resources
- Ability to work well under strict time constraints, prioritizes client issues, adapts quickly to changing needs, and is flexible when priorities shift.
- Aptitude for detail, possesses effective troubleshooting and analytical skills.
- Math/Accounting Principles proficiency preferred
- Knowledge of PC, Windows, Internet, word processing, and spreadsheets required.
- Knowledge of ADP Payroll Systems preferred
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $18.56 - USD $34.66 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
