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POSITION: GV Support Consultant - SAP HR/Payroll (Mandarin Speaker)
ROLE OBJECTIVE:
To Demonstrate an understanding and commitment to the delivery of World Class Service in providing GlobalView application services and solutions to our clients.
RESPONSIBILITIES:
- Adhere to GlobalView configuration standards and conventions
- Adhere to ADP procedures and policies
- Provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation
- Prepare functional specifications and change control requests
- Ensure that customer needs not effectively addressed within the current offering, are communicated to GlobalView Product Manager
- Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application
- Identify, co-ordinate and test SAP Note application as an Advanced Correction, as required
- Liase with Account Management
- Conduct lifecycle of mini project solutions
- Provide consulting services to client base, as required
- Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
- Ensure up to date knowledge of the ADP GlobalView SAP application and associated services is maintained
- After hours support as agreed with Team Leader
QUALIFICATIONS & EXPERIENCE:
- Strong SAP Payroll/HR applications experience
- Enterprise/Personnel Structure
- Payroll Configuration (SAP China or Malaysia payroll version)
- Time Management Configuration
- Rules and schemas
- Understanding of Authorisations
- International Leave
- Postings to finance
- Excellent understanding of Payroll Processing Methodology
- Understanding of SAP Japan/Korea/Hongkong/Taiwan/Australia/New Zealand payroll version is an advantage
- Experience in Microsoft applications such as word, excel and e-mail
- Professional manner and presentation with the ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation
- Demonstrated knowledge and application of key methodologies employed by technical services team
- Excellent written and verbal communication skills in English and Mandarin
- Client focused
- Ability to prioritise tasks and demonstrated time management skills
- Ability to work collaboratively with associates to achieve team goals
- Demonstrated business consulting skills
- Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
