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ADP is hiring an Implementation Team Manager.
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Implementation Team Manager, you will provide guidance, insight, and coaching to your team. Your client onboarding team will carry the ADP relationship forward after a sale and enable the first interaction between small business clients and ADP's industry-leading payroll and HR solutions. You and your team will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success – carrying the weight of ADP's service reputation and client satisfaction in your hands.
Every day, you'll leverage your project management and leadership expertise to establish the direction of daily activities, ensure efficient operations, and create an overall productive and enjoyable working environment for your team.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients and the people you lead, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Lead daily activities. You will provide leadership, guidance, and direction to team members. You will ensure work is prioritized to meet overall goals and is delivered on time with attention to quality standards. In that capacity, you will oversee the use of standard process workflows, manage escalated client issues, and provide direction on client resolutions.
- Train and Mentor. You will train and mentor team members, identify development needs, assist team members in creating their individual development plans, and coordinate additional training as needed with Director approval.
- Evaluate Staff. You will evaluate associate performance and complete appraisals, including administering corrective action and performance improvement plans. You will have Hire/Fire authority with Human Resources and may have scheduling and succession planning responsibilities.
- Partner Internally. Your understanding of the Business Unit's strategic goals allows you to function as a consultant and business partner to other groups within ADP, most especially with Sales. Collaborate with peers to establish best practices.
- As needed, you will participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.
YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:
- Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
TO SUCCEED IN THIS ROLE: Required Qualifications
- You have worked in client service and client onboarding for at least 5 years.
- You have led and inspired people for at least 3 years.
- You can work overtime hours during peak seasons.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preferred Qualifications
- Certifications that may include Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), etc.
- Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
- Prior leadership training
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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
