Descrição
MAS Payroll Team Leader
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on
how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success
motivates you, you belong at ADP.
Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business
solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate
partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it
happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The
expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
The MAS Payroll Team Leader is responsible for the leadership and management of a Service Center area for a defined
set of clients and/or products. The Team Leader has significant impact on the work environment and will be tasked to
provide the tools and resources for associates to succeed and maintain a high level of associate engagement and
client/participant satisfaction.
• Oversees the day-to-day activities of associates and achievement of established associate and client service level
metrics. (30% of time)
• Establishes and communicates goals and provides regular feedback to associates, including developmental
opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for
improvement. (20% of time)
• Achieves objectives for associate engagement and turnover. (20% of time)
• Collaborate with other internal departments to ensure service objectives are met. (15% of time)
• Identifies areas in need of process improvement and solicits feedback from associates on service improvements.
(5% of time)
• Creates a high-performance team environment that supports/reinforces associate development and
retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for
recruitment, selection, hiring, compensation management, and performance management of the MAS
staff. Assists in determining the team’s training requirements.
• Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)
REQUIREMENTS
• Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)
• 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly
Preferred)
• 2 -3 years SME, mentor or supervisory experience (Required)
• Proven proficiency in prioritizing critical client issues and managing workflow. (Required)
• Proficiency in the use of PC applications. (Required)
• Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)
• Effective oral and written communication skills required.
• Strong interpersonal, conflict management and mentoring skills.
• Effective time management skills, organization, and planning required
COMPETENCIES
• Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
• Ability to understand internal and client expectations and provide excellent service to fulfill client expectations.
• Complete special tasks and projects
• Manage multiple priorities and tasks within department guidelines.
• Escalate issues jeopardizing quality and deadlines and interact with affected management to negotiate resolution
• Solving day-to-day problems that are in line with ADP's mission, vision, and values.
• Shares ideas and information across multiple audiences to drive the business need.
• Acting in ways that help delivers results in a fast-pace and diverse environment.
• Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
• Holding self and others to the highest personal and professional standards.
• Achieve satisfactory level of technical and professional skills in a changing environment.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named
one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's
Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a
world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
-------------------------------------------------------------------------------------------------------
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
