Descrição
As anImplementation Consultant,you are responsible for handling all client-initiated projects across the Payroll, HR & Time domains of multiple products offered by ADP that are considered change controls and/or additional business for existing National Account Services (NAS) clients. You will supportas the ADP Project Manager during the implementation of new, or modification of one or more product set-up. This involves coordination with internal and external partners for the successful completion of the approved client project. The Implementation Consultant owns the accountability to accurately capture and analyze the client needs, perform the correct system configuration, test, and validate expected results, educate the client practitioner, and successfully transition the client to the steady-state support of the NAS Service organization. Client communication & engagement are facilitated through multiple channels like scheduled meetings or outbound calls, Email, and through the Data-Secured case management system of ADP. The Implementation Consultant is also occasionally engaged to own special projects as determined business and role appropriate by the Delivery Manager.TO SUCCEED IN THIS ROLE:Required Qualifications Bachelors degree in HCM related field or equivalent education and experience. Experience working on multiple, concurrent projects is required. Proficient PC Navigation skills. High volume, problem resolution, technical client services experience Experience or Training in Project Management is helpful. Experience in conducting Training sessions is helpful. US Benefits & Payroll knowledge is a plus. Technical training or equivalent experience in related technologies and/or systems in implementations is highly preferred (HR, Payroll, Time). Industry related certifications including Professional in Human Resources (PHR), Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC) etc. are a plus. Work experience or certifications in Business Analysis, Networking, Database Usage, SQL is highly preferred.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
