Descrição
Job Summary The SBS Implementation Specialist is responsible for managing the onboarding process of new small business clients into the companys Human Capital Management (HCM) platform. Serving as the first point of contact during implementation, this role ensures a seamless transition by delivering exceptional client experience through inbound interactions, clear guidance, and hands-on training. The specialist builds strong client relationships, sets clear expectations, and empowers business owners to confidently manage their payroll using the RUIN platform. This position plays a critical role in creating a lasting first impression and ensuring client satisfaction, retention, and long-term success. Key Responsibilities Serve as the primary point of contact for new clients during the onboarding and implementation process via inbound calls and virtual sessions Deliver a high-quality onboarding experience that creates a strong and lasting first impression Guide clients through system setup and configuration of payroll within the RUIN platform Educate business owners on payroll fundamentals and platform navigation to ensure self-sufficiency Conduct interactive product demonstrations and walk-throughs tailored to client needs Gather and analyze client requirements to ensure accurate payroll configuration and compliance Set clear expectations regarding timelines, deliverables, and next steps in the onboarding process Collaborate with Sales and internal teams to ensure smooth handoff and alignment on client needs Identify potential issues early and provide proactive solutions to ensure successful implementation Maintain accurate documentation of client interactions, setup progress, and system configurations Transition clients smoothly to the Client Services or support teams post-implementation Build strong client relationships that promote trust, satisfaction, and long-term retentionEducation & Experience Bachelors degree in Business Administration, Human Resources, Finance, or related field preferred 24 years of experience in customer onboarding, implementation, payroll, HR, or SaaS environment Experience handling inbound calls in a client-facing or customer support role is highly preferred Background in payroll processing or Human Capital Management systems is an advantage Skills and Competencies Client Engagement & Communication Excellent verbal and written communication skills Strong ability to explain complex concepts (e.g., payroll processes) in a simple, clear manner Customer-centric mindset with a passion for delivering outstanding client experiences Technical & Functional Skills Ability to quickly learn and navigate HR/payroll platforms (e.g., RUIN or similar systems) Strong understanding of payroll concepts, compliance basics, and small business needs Proficiency in CRM tools, MS Office, and virtual meeting platforms Problem-Solving & Execution Strong analytical skills to assess client needs and configure solutions accurately Detail-oriented with the ability to manage multiple onboarding cases simultaneously Ability to troubleshoot issues and provide effective resolutions in real time Collaboration & Adaptability Ability to work cross-functionally with Sales, Support, and Service teams Skills & CompetenciesComfortable in a fast-paced, dynamic environment with evolving processes Strong time management and organizational skills
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
