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Bachelor's degree required (or equivalent in post-secondary education and experience). Preferably in business and/or human resources management. Practical experience with Payroll and HR software applications, software configuration and client systems to be able to provide Tier 1 customer support for client queries on Payroll Basic understanding of payroll processing workflow from input to delivery of the payroll. Completion of Payroll Fundamentals, and Payroll Compliance Legislation as well as sound knowledge of Best Payroll Practices an asset Practical knowledge and/or understanding of Human Resources/Talent Management/HR Management Systems an asset. Proficiency in English (verbal and written). Ability to work independently as well as in a team environment while demonstrating resourcefulness in the use of available tools and support resources Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise. Strong numeric skills. Demonstrated analytical ability and judgement; able to see and solve problems holistically, sometimes with limited information. Extensive customer service experience with proven skills in conflict resolution. ##LI-DNIBachelor's degree required (or equivalent in post-secondary education and experience). Preferably in business and/or human resources management. Practical experience with Payroll and HR software applications, software configuration and client systems to be able to provide Tier 1 customer support for client queries on Payroll Basic understanding of payroll processing workflow from input to delivery of the payroll. Completion of Payroll Fundamentals, and Payroll Compliance Legislation as well as sound knowledge of Best Payroll Practices an asset Practical knowledge and/or understanding of Human Resources/Talent Management/HR Management Systems an asset. Proficiency in English (verbal and written). Ability to work independently as well as in a team environment while demonstrating resourcefulness in the use of available tools and support resources Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise. Strong numeric skills. Demonstrated analytical ability and judgement; able to see and solve problems holistically, sometimes with limited information. Extensive customer service experience with proven skills in conflict resolution.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
