Descrição
Client Service Representative
We are currently looking for a talented Client Service Representative to join our team in Prague. This is a great opportunity if you enjoy working with data, communication with clients and resolving issues. After passing all our necessary trainings for the role you will be able to deliver a high quality service for our international clients.
A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP's clients. You will be responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system.
Role in terms of tasks:
- Responding to inquiries on a specific problems with a payroll or/and related issues
- Being an administrative support for a payroll team
- Reporting & preparing analysis, translating documents etc.
- Answers phone calls and inquiry requests
- Gathers relevant information and inputs the evidence required IT system
- Ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person
- Follows-up with customers on issues that cannot be resolved immediately
- Performs other duties as required to meet the customer requirements
- Prepares analysis, reports, certificates for the client's employees
- Cooperation with team members on specific tasks
Who are we looking for:
We are seeking for candidates who are eager to learn new things and willing to grow and develop themselves.
Requirements:
- Customer service attitude
- Excellent Communication skills (verbal and written)
- Experience in troubleshooting and problem solving skills
- Ability to multitask
- High school diploma
We offer:
- Competitive salary and an annual bonus
- Friendly international environment
- 5 weeks of vacation per a year
- Pension plan
- Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
- Meal tickets, Free beverages
- Engagement activities
At ADP, you will have the potential to continually progress, within one global organization.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
