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Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADPs WFN implementation methodology. Assess and Configure Needs: Analyze, configure, and understand the clients HCM requirements to properly set up the clients WFN environment. Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live. Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation. Handle Risks and Escalations: Manage project risks and escalations to resolution. Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items. Meet Milestones and Deadlines: Ensure project task milestones and due dates are met. Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes. Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results..Previous experience working directly with clients performing an implementation or consulting role Strong MS Office Skills (Word/Excel) required Effective communication skills in English, verbal and written. Proven experience working directly with clients. Exceptional client management and strong interpersonal abilities. Ability to work independently, resourceful, and a strong team player Excellent organizational, time management, and prioritization skills. Skilled in organizing, scheduling, and leading effective meetings. Adept at multitasking, probing, analyzing, and solving problems. Meticulous attention to detail with strong follow-through. 2+ years of experience in HCM or a related field.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
