Implementation Consultant

RESPONSIBILITIES

The WorkForce Software (WFS) Implementation Department is the team responsible for delivering high-quality, on-time, and scalable implementations of WFS solutions across our global client portfolio. We are involved with the full life cycle from sales engagement to successful delivery and implementation of WFS products. Our department’s mission is to ensure clients achieve measurable value quickly, supported by consistent methodology, strong governance, and technically skilled project teams.

Plan

• Participate in project planning, kickoff activities, and implementation readiness discussions.
• Partner with project managers and stakeholders to establish project goals, timelines, and delivery expectations.
• Provide effort estimates, status updates, and risk identification throughout the project lifecycle.

Requirements

• Facilitate workshops and discovery sessions to gather, analyze, and document customer business requirements.
• Translate business needs into solution designs, process flows, and functional specifications.
• Educate customers on workforce management best practices and recommend solution approaches aligned with their objectives.

Build

• Work with WorkForce Software Technical Consultants to ensure that the solution build meets the requirements of the customer and enables efficient end-user processes.
• Collaborate with cross-functional teams to support integrations, solution demonstrations, and project deliverables.
• Ensure implementation activities adhere to established methodologies, standards, and documentation requirements.

Validate

• Partner with customers and internal teams to support solution testing, defect resolution, and validation activities.
• Investigate and troubleshoot issues identified during testing and coordinate resolution with appropriate stakeholders.
• Support customer readiness by delivering administrator training and facilitating solution reviews.

Deploy

• Assist with data migration, system deployment, go-live preparation, and production transition activities.
• Deliver customer training and support adoption of implemented solutions.
• Manage customer communications and expectations to ensure a successful implementation experience.

Continuous Improvement & Professional Development

• Maintain required product certifications and continuously expand functional and technical expertise.
• Identify opportunities to improve implementation practices, customer outcomes, and product capabilities.
• Mentor team members and contribute to a culture of knowledge sharing and continuous improvement.

PRODUCT / TECHNICAL SKILLS / REQUIREMENTS

• 2-4 Years experience in software implementations.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
• Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions.
• Strong communication skills both written and verbal.
• Possesses basic problem-solving skills.
• Knowledgeable of and understand common implementation principles and lifecycle.
• Capability to exercise mature judgement.
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships.
• Demonstrates a strong desire to grow functionally and technically as a professional consultant.
• Experience in implementing or training on a packaged software system or highly complex internally developed application.
• Logical and technical mindset that can analyze problems and identify root causes.
• Thrives in client-facing environment.

PREFFERED QUALIFICATIONS

• Familiarity with, or background in HR, Payroll, or Workforce Management/Time and Attendance modules, considered a bonus.
• Experience providing application support for complex software systems, preferred
• Experience or ability to read/write SQL and write simple queries.

CORE COMPETENCIES

• Client Support: Ability to provide exceptional customer service and support to clients, including resolving inquiries, addressing issues, and offering guidance on time-related matters.
• Communication Skills: Strong verbal and written communication skills to effectively convey complex system/technical concepts, provide training, and build rapport with clients.
• Problem Solving: Demonstrated ability to analyze time-related problems, identify root causes, and implements effective solutions in a timely manner.
• Collaborating/Teamwork: Working cooperatively with others to help a team or work group achieve its goals.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in payroll processing, data entry, and documentation.
• Time Management: Ability to prioritize tasks, manage workload effectively, and generate insights to support decision-making and improve payroll processes.
• Continuous Learning: Commitment to staying updated on best practices, and advancements in payroll technology to enhance expertise and provide value to clients.
• Team Collaboration: Collaborative mindset with the ability to work effectively within cross-functional teams, including technical support teams, to deliver comprehensive client solutions.
• Innovation: Propose innovative solutions or enhancements to payroll processes, systems, or service delivery methods to optimize efficiency and client satisfaction.