Description
The NAS Talent SASS Service Representative I is responsible for handling all calls and service requests for every client that uses SELECT products and services for existing National Account Services clients. Serves as Client service and product support specialist. Respond to basic inquiries regarding ADP Background and Screening products SELECT including navigation and basic troubleshooting. Answer non-technical questions. Conduct correspondence with External customers and representatives. Conduct correspondence with Internal customers and representatives. Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities. Client communication & engagement are facilitated through multiple channels: scheduled meetings or outbound calls, Email, Calls and through the Data-Secured case management system of ADP (CEH). .PREFFERED QUALIFICATIONS College level or Bachelors degree Basic Computer Literacy Customer Service Experience Call Center Experience
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
