Description
This is a client facing advisory role to ensure payroll and overall service for allocated clients go smoothly 1) Serve as a Payroll specialist and answer inbound/outbound calls and handle routine client requests/queries with utmost care. 2) Resolve routine customer concerns with pre-defined solutions 3) Builds strong relationships with a portfolio of clients, conducting regular structured calls to review performance 4) Develop and leverage a broad understanding of ADP products in support of client needs 5) Looks for solutions which will allow our customers to focus on their core business 6) Drive positive defining moments with client Any graduates with very good communication skills and the ability to deal effectively with different clients. Good problem solving skill and ability to think through in different situations. Skills required: * Clear spoken and written English language * Strong Excel skills * Strong time management - ability to prioritize and meet deadlines * Client focused Knowledge / Experience: Overall 2-3 years of experience in a global organization talking to clients on the phone is essential. Has completed a minimum of 2 years in the current process and has been a consistent performer. End to End Payroll Knowledge will be an added advantage Should not have been on a performance improvement plan. Flexible to work in any shift as per the requirement. ##LI-DNIThis is a client facing advisory role to ensure payroll and overall service for allocated clients go smoothly 1) Serve as a Payroll specialist and answer inbound/outbound calls and handle routine client requests/queries with utmost care. 2) Resolve routine customer concerns with pre-defined solutions 3) Builds strong relationships with a portfolio of clients, conducting regular structured calls to review performance 4) Develop and leverage a broad understanding of ADP products in support of client needs 5) Looks for solutions which will allow our customers to focus on their core business 6) Drive positive defining moments with client Any graduates with very good communication skills and the ability to deal effectively with different clients. Good problem solving skill and ability to think through in different situations. Skills required: * Clear spoken and written English language * Strong Excel skills * Strong time management - ability to prioritize and meet deadlines * Client focused Knowledge / Experience: Overall 2-3 years of experience in a global organization talking to clients on the phone is essential. Has completed a minimum of 2 years in the current process and has been a consistent performer. End to End Payroll Knowledge will be an added advantage Should not have been on a performance improvement plan. Flexible to work in any shift as per the requirement.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
