Description
Job Title: PSS Implementation Project Manager
Department: Global Payroll
Reports To: PSS Director
Position Summary
ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.
The PSS Implementation Project Manager is fully responsible for the end to end delivery of ADP Celergo PSS implementation projects. He/She acts as client single point of contact working closely with ADP Celergo's clients, global partners and central Project Managers to analyze and implement client’s country payments on the ADP Celergo platform in accordance with legislation. The role requires excellent knowledge and experience with project management methodologies in order to support multi-country payments implementations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
The PSS Implementation Project Manager is responsible for the project management part.
In this respect, he/she must carry out the following actions:
- Project Plan management until successful project completion.
- Conduct global kick off call, create project charters, roll out plan and project plans for all the countries in scope and assuring that all the milestones and timelines are respected by the client and in country partners;
- Make sure client respects implementation window as per the contract agreement;
- Make sure all related tools are constantly updated and billing information is accurate so that customers are properly invoiced;
- Assist with the global implementation process, working closely with Celergo’s stakeholders (legal, finance, business excellence, etc.);
- Analysis of the client's organization (information channel, interface, etc.);
- Organize and support meetings with key stakeholders as needed to review project status, discuss and review issues;
- Responsible for providing status reporting and providing responsive feedback to management and senior leadership;
- Provide action plans and issue resolution, as appropriate;
- Clearly explain country specific payment issues to clients with the help of the in-country partners;
- Train clients through online demonstrations using our payroll and payments technology;
- Serve as a point of contact for client inquiries, invoicing, and fulfilment regarding client-impacting issues throughout implementation;
- Review Excel documents and verify figures using basic accounting knowledge;
- Relay pertinent payment information to our global partners in a timely manner;
- Excellent verbal and written communication skills as well as strong presentation and interpersonal skills;
- Ability to work under pressure while maintaining a professional demeanor;
- Ability to problem - solve and seek alternative solutions;
- Travel to client location when required.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education -- Bachelor's degree from a four-year college or university.
- Experience -- Two to five years related experience and/or training, preferably in a service environment.
- Other Skills and Abilities
- Bilingual Language skills are preferred
- Project management certification a plus
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