Description
ADP is hiring an HRIS Technical Specialist
• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you.
Ready to make your mark?
As an HRIS Technical Specialist (HTS), you will support clients using ADP’s HRIS solutions and help them get the most value from their Human Resources systems. You will work closely with clients and internal ADP partners to troubleshoot issues, provide guidance, and deliver solutions that enable clients to focus on growing their business.
This role operates within ADP’s Human Resources Outsourcing (HRO) / Workforce Now (WFN) environment and requires a strong balance of technical aptitude, HR knowledge, and exceptional client service.
You thrive in a fast paced, client focused environment, enjoy problem solving, and value clear, professional communication—whether on the phone, by email, or through diagnostic tools. Most importantly, client satisfaction matters to you.
Ready to #MakeYourMark? Apply now!
To learn more about careers in Custom Reporting at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/
WHAT YOU’LL DO: RESPONSIBILITIES
What you can expect on a typical day:
• Client support & troubleshooting.
Provide application support to client users, including instruction, navigation, issue diagnosis, maintenance, and solution evaluation.
• Serve as a technical and functional expert.
Support ADP HRIS Workforce Now technology, addressing inquiries ranging from routine questions to complex system issues.
• Case management & follow up.
Monitor open client cases through to resolution, provide timely follow ups, and clearly communicate resolution commitments.
• Collaborate across teams.
Partner with internal technical support teams, production departments, and other ADP service hubs to resolve client issues efficiently.
• Professional client communication.
Respond promptly and professionally to client calls and emails, using phone, email, and remote diagnostic tools as needed.
• Escalation handling.
Manage critical and escalated situations using sound judgment, escalating to senior support or management when appropriate.
• Documentation & accuracy.
Maintain complete, accurate, and professionally written case records in CRM systems (e.g., Siebel).
• Continuous learning.
Stay current on product enhancements, new releases, and statutory or legislative changes impacting HRIS solutions.
• Process improvement.
Recommend product enhancements, identify client training opportunities, and provide feedback to improve tools, processes, and service delivery.
TO SUCCEED IN THIS ROLE:
• 1–3 years of experience in a Human Resources capacity.
• Experience supporting or working with HRIS systems; ADP Workforce Now (WFN) knowledge is a strong asset.
• Advanced proficiency with Internet applications and Microsoft Office (Word and Excel).
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to multitask, analyze issues, and resolve problems effectively in a fast paced environment.
• Strong attention to detail, organization, and follow through.
• Ability to work independently while contributing as a collaborative team player.
• Bilingualism (French and English) is an asset.
*Quebec candidates: While French is required for Quebec based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
BONUS POINTS FOR THESE (PREFERRED QUALIFICATIONS)
• Bachelor’s degree or equivalent experience in Human Resources.
• HR professional designation (CRHA / CHRP) considered an asset.
• Experience supporting clients in a remote or shared services environment.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
Focus on your mental health and well being. We take care of one another and offer support for your well being—because healthy associates are happy ones.
Join a company committed to giving back and generating a lasting, positive impact in the communities where we live and work.
Knowledge to help you grow. Ongoing training, development opportunities, and tuition reimbursement—even for the most insatiable learners.
Create. Innovate. Problem solve. Shape the future of work with people you enjoy working with.
Balance work and personal time. Flexibility to better integrate work into your daily life.
Go global. With operations around the world, exciting networking and career opportunities await.
Belong. Join one of our Business Resource Groups to connect with global communities and allies.
What are you waiting for? Apply today!
Jobs.adp.ca
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $59,300.00 - CAD $94,800.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
