Description
Technical Support & Issue Resolution:
- Provide technically accurate and sustainable resolutions for client issues related to the ADP Lyric Time solution and its integrations (e.g., Celergo, GV Service teams, Payroll Partners).
- Take ownership of technical gaps between client requirements and ADP Time soltuion, collaborating with cross-functional teams to resolve complex issues.
- Analyse software bugs and enhancement requests, liaising with R&D teams to support system upgrades and product improvements.
- Perform system testing to ensure compliance with legislation and client-specific requirements.
Configuration & System Setup:
- Configure ADP Lyric Time software parameters to meet detailed client requirements, ensuring optimal system performance and compliance.
- Develop and maintain detailed solution configuration documentation following best practices to support interactive modelling and client confidence.
- Support data cleansing, mapping, and conversion activities, providing technical assistance during reconciliation phases.
Product Knowledge:
- Possess the highest level of HR and Time management knowledge and the necessary competencies to deliver the maximum value to ADP’s clients.
- Maintain up to date knowledge of Lyric Time Product, related news and any developments to the product.
- Liaise with the Product Manager to provide feedback on the product and to understand future product direction/ changes.
- Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements.
Client Training & Knowledge Transfer:
- Assist in preparing and updating training materials and manuals; deliver training sessions to clients and internal teams.
- Educate clients on product capabilities and best practices, leveraging deep product knowledge to enhance client understanding and satisfaction.
Collaboration & Continuous Improvement:
- Maintain open communication channels with internal stakeholders (Product Management, Implementation, Client Services) to ensure seamless issue resolution and service delivery.
- Use Business Process Improvement (BPI) tools to identify, measure, and resolve process inefficiencies, contributing to continuous service enhancement.
- Participate in knowledge sharing and team development initiatives, mentoring junior consultants when applicable.
Education & Experience:
- Graduate or Postgraduate degree.
- 4+ years of experience with Time Management solutions, preferably ADP eTime or Workforce Manager.
- Prior experience in client service or systems integration within a technology-driven environment.
Technical Skills:
- Strong configuration and consulting skills for time management products.
- Proficient in analysing and documenting business requirements and translating them into technical specifications.
- Experience with data mapping, cleansing, and conversion processes.
- Ability to develop and execute test scripts and support UAT activities.
- Familiarity with issue tracking systems and defect management processes.
- Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Project, Visio) for documentation and presentations.
Languages:
- Proficiency in English (C1).
- Advanced French is a plus.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Client-focused with a professional approach to managing expectations.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
