Implementation Resource Coordinator, Alpharetta, Georgia, United States, Alpharetta GA, 30005

Implementation Resource Coordinator

Alpharetta, Georgia, United States

Description

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Specialist I. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

Implement ADP's solution to non-complex clients, following ADP guidelines, and in accordance with client expectations
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Work under direct supervision to resolve issues and provide solutions, with guidance
Engage with client throughout implementation, until client is successfully running ADP solutions
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

0 to 2 years of experience working in a client service environment
High school diploma or equivalent in education and experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Bachelor's degree
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Excellent communication skills both verbal and written
Proficient using Microsoft Office

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

À propos d’ADP

Nous sommes un fournisseur mondial complet de solutions de gestion du capital humain (HCM) basées sur le cloud qui allient les RH, la paie, les talents, le temps, l'administration fiscale et des avantages sociaux et un leader dans les services d'externalisation d'entreprise, l'analytique et l'expertise en matière de conformité. Nous croyons que nos gens font toute la différence en cultivant une culture terre-à-terre qui embrasse nos valeurs fondamentales, accueille les idées, encourage l'innovation et l'appartenance aux valeurs. Nous avons reçu une reconnaissance pour notre travail par de nombreuses organisations estimées, en savoir plus sur ADP Awards and Recognition.

Pourquoi ADP ?

Car c’est l’endroit où vous trouverez ce que vous cherchez. L’endroit où vous venez pour vous surpasser, partager librement, prendre des risques et provoquer le changement. L’endroit où vous pouvez faire évoluer votre carrière au sein d’un leader mondial établi et respecté, et où vous vous sentez vraiment bien.