Service Executive, General Manager – WorkMarket

Description

ADP is hiring a Service Executive, General Manager within our WorkMarket organization.

As a Service Executive within the WorkMarket organization, you will be accountable for leading the overall strategy, direction, and performance of the business. This role holds end-to-end accountability for revenue, service delivery, implementation, operations, and sales partnership, with full P&L ownership.

In this role, you will set the long-term vision, drive enterprise alignment, and ensure successful execution across all facets of the business while fostering a high-performance, values-driven culture.

What are you waiting for? Apply today!

WHAT YOU’LL DO: Responsibilities

• Manage a team of ~5 leaders across the US.
• Define and execute the strategic vision for WorkMarket aligned with enterprise goals.
• Own full P&L includes revenue growth, profitability, forecasting, and cost management.
• Lead sales alignment, customer expansion, and executive-level client relationships.
• Oversee service delivery, implementation, onboarding, and operational excellence.
• Drive innovation, scalability, and continuous improvement across the platform.
• Establish governance, KPIs, and performance metrics ensuring accountability.
• Drive the identification of strategic initiatives and projects, in partnership with the senior leadership team to manage the execution of the initiatives.
• Provides consolidated information and transparency with relevant reports that help in tracking and managing project, program, and portfolio performance.
• Identifies linkages and dependencies and detects systemic disconnects and bottlenecks, resolves communications and interface issues across organizational silos, and develops and manages relationships with key stakeholders.
• Builds and sustains a culture that prioritizes effective change management and accountability for governance across the organization
• Ensures organizational development and readiness through key partnerships
• Provides consultation and alignment with division and corporate projects and initiative management thought leadership.

Values-Driven Leadership Expectations

• Build Trust & Belonging: Inspire trust through self-awareness, inclusivity, and transparency while fostering a culture of belonging across teams.
• Grow Our People: Drive talent development, succession planning, and leadership growth aligned to organizational goals.
• Act Decisively: Use data, insights, and market trends to make strategic, timely decisions and manage risk effectively.
• Champion Change: Lead innovation and transformation, articulating a bold vision and driving organizational adaptability.
• Foster Collaboration: Break down silos, align teams, and enable enterprise-wide collaboration to achieve optimal outcomes.
• Execute Every Day: Set clear goals, measure progress, communicate transparently, and deliver consistent results.

Success Measures

• Drive revenue growth, profitability, and market expansion
• Enhance client satisfaction, retention, and account growth
• Improve operational efficiency and ensuring successful implementation
• Strengthen employee engagement and leadership effectiveness

TO SUCCEED IN THIS ROLE: Requirements

• This is a hybrid role (3 days in the office minimum). Qualified candidates will sit in one of the following locations: Maitland, FL, New York, NY, or in one of our NJ locations (Roseland, Parsippany, or Florham Park).
• 15+ years of executive leadership experience in a high-performance environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
• Must have the ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communication, and business judgment.
• Established record of full P&L leadership with consistent delivery of revenue and profitability growth
• Strategic expertise across operations, service delivery, and sales partnership to drive business performance
• Influential leader with the ability to guide cross-functional teams and impact enterprise-level decision-making
• Management experience in matrix management and oversight of a highly professional or organization
• Proven ability to assess performance, mentor, and counsel associates are essential. Strong leadership and people management skills are required.
• Must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment. Effective time management and conflict resolution skills are required.
• Demonstrated ability to engage and communicate effectively—both verbally and in writing—with C-suite leaders, including delivering detailed, high-impact presentations.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• MBA or Advanced Degree preferred.
• Should have a working knowledge of industry-leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting, and Talent Management).
• Experience with LEAN/Six Sigma methodologies is preferred.
• Familiarity with CRM, financial modeling tools, and data analytics platforms
• Experience managing large, complex client portfolios or enterprise-level accounts

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to integrate your work and your life more easily.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $117,700.00 - USD $238,600.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.