Descriere
ADP is hiring a Sr. Director, Product Management – Compliance Integrations & Client Onboarding
- Are you energized by the challenge of transforming a market-leading product used by over a million clients?
- Do you thrive at the intersection of innovation and operational excellence, ensuring next-generation solutions deliver value without disrupting a trusted legacy?
- Are you a technologist first and foremost who approaches every problem wearing that hat while going out of your way to champion development creativity and build diverse, engaged teams? If this excites you, we invite you to shape the future of ADP’s Compliance Integrations.
As Senior Director of Product Management, Integrations & Client Onboarding, you will own the end-to-end product strategy for how SmartCompliance exchanges data with client ERP systems — inbound (receiving payroll and HR data) and outbound (returning compliance results, filings, and reporting) — and for the onboarding journey that brings new clients to live, productive use of the platform. You will set the vision, define the roadmap, and lead a team of PMs to deliver measurable outcomes: faster time-to-value, higher integration reliability, and lower cost to onboard. You will partner closely with engineering, architecture, client services, and sales to make integrations a competitive differentiator.
Own the product strategy for all inbound data integration paths from client ERP and HCM systems into SmartCompliance.
- Define and evolve canonical data schemas, file formats (fixed-width, delimited, XML, JSON), and API specs for inbound payroll, HR, and org data feeds.
- Build a platform-level integration framework that reduces per-client integration effort and enables a self-service or low-touch path for tier-2 and tier-3 clients.
- Establish integration reliability, SLA, and error-recovery standards; partner with engineering to track them as first-class product metrics.
ERP & Platform Integrations — Outbound
- Own the product strategy for returning compliance outputs — tax filings, wage payment acknowledgments, registration confirmations, garnishment disbursement results, and ACA forms — back into client systems of record.
- Drive standardization of outbound feeds and APIs so enterprise clients can consume SmartCompliance results natively in their GL, payroll, and HR platforms without manual re-entry.
- Define the product direction for real-time event-driven outbound notifications vs. scheduled batch delivery, and align with platform capabilities.
Client Onboarding Product Experience
- Own the product experience for new client onboarding — from contract signature through first live compliance run — with a mandate to reduce time-to-value.
- Design scalable onboarding workflows that automate data validation, integration setup, configuration, and testing across SmartCompliance product lines (Employment Tax, Garnishments, ACA, Tax Registration).
- Define and own product features that support implementation teams: guided setup wizards, data mapping tools, pre-flight validation, exception management, and implementation dashboards.
- Build feedback loops from client services and implementation data into a continuous onboarding product improvement cycle.
Leadership & Talent
- Lead, mentor, and grow a team of product managers spanning integrations and onboarding domains; set clear expectations for outcomes, ways of working, and career development.
- Establish and champion a product discipline culture: continuous discovery, hypothesis-driven development, and outcome-over-output thinking.
- Build strong partnerships with Engineering, UX, Client Services, Sales, and Enterprise Architecture; operate as a thought leader and connector across the organization.
- Represent the integrations and onboarding product surface in executive and client-facing forums.
Outcomes & Metrics Ownership
- Own key product health metrics including: integration onboarding time, data feed error rate, first-run compliance pass rate, implementation cycle time, and CSAT for the onboarding experience.
- Establish OKRs aligned to business outcomes; report progress transparently with executive stakeholders.
- Drive a continuous improvement culture using delivery data, client telemetry, and NPS/CSAT signals.
Qualifications:
- 10+ years of product management experience, with 4+ years in a senior or director-level role leading a PM team.
- Deep expertise in enterprise software integrations — ERP, HCM, or payroll systems. Direct experience building or owning integration products for SAP, Workday, PeopleSoft, or Oracle is strongly preferred.
- Demonstrated ability to set product strategy, develop roadmaps, and tie product decisions to measurable business outcomes.
- Strong command of integration patterns: REST/SOAP APIs, EDI, flat-file batch processing, event-driven architecture, and iPaaS approaches.
- Track record leading complex, multi-stakeholder product initiatives in a matrixed enterprise environment.
- Excellent communication and executive presence — able to distill complexity and build stakeholder alignment at all levels.
- Experience leading and developing product teams; proven ability to hire, coach, and retain top PM talent.
About ADP SmartCompliance
ADP SmartCompliance® is a cloud-based compliance platform that helps large and complex enterprises manage the employment tax, wage garnishments, health and welfare, and tax credits lifecycle — across every jurisdiction in the United States. Used by thousands of enterprise clients, SmartCompliance processes billions in tax payments, millions of garnishment transactions, and ACA filings for hundreds of thousands of employees annually. The platform integrates with virtually every major ERP and HCM system in the enterprise ecosystem and is critical infrastructure for the compliance operations of ADP's largest clients.
You'll love working here because:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for?
Apply now! Jobs.adp.com
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Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $141,900.00 - USD $349,500.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
