Descripción
RESPONSABILIDADES
- Receber chamados técnicos (nível 1) via sistema de chamados garantindo o tempo de resposta e resolução (SLA).
- Suporte Funcional: Ajudar usuários com funcionalidades básicas da plataforma ADP (RH, Folha de Pagamento, Ponto e Benefícios).
- Diagnóstico Técnico: Investigar erros de aplicação, realizar troubleshooting, auxiliar na redefinição de senhas, gerenciar bloqueios de acesso e erros de login.
- Documentação: Registrar detalhadamente as interações, soluções e procedimentos no sistema de chamados (Base de Conhecimento).
- Escalonamento: Direcionar casos complexos ou bugs de sistema para o Nível 2 ou equipes de desenvolvimento, mantendo o cliente informado"
REQUISITOS
- Formação superior completa ou em andamento
- Experiência em cargos de atendimento
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
