Senior Lead AI Content Strategist

Descripción

ADP is hiring a Senior Lead AI Content Strategist.

ADP is building a next-generation AI-native HCM platform for small businesses. We are rethinking what payroll, HR, and compliance software looks like when it is designed from the ground up with Generative AI technology at the center, including how the product speaks.

We are looking for a Senior Lead AI Content Strategist who is two things at once: a skilled, versatile writer who takes pride in the craft, and a strategic thinker who defines the standards that govern how an entire product communicates. You will be hands on every day, writing UI copy, conversation scripts, in-product guidance, and creating standards for AI-generated content flows. You will also decide what good looks like, get the team behind it, and own those standards going forward.

There is no inherited styleguide to execute against. You will audit what exists, then build the voice specification the entire team aligns behind, then govern it and continue contributing to it as a writer.

A meaningful part of the job is defining how the AI itself sounds, partnering with ML and engineering to translate voice standards into specifications they can integrate into prompts, evaluating AI-generated content against those standards, and maintaining a living library of on-brand and off-brand examples the team will use as artifacts in their work.

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Learn more about ADP at jobs.adp.com.

What you'll do:

Audit and inventory the product's existing content: UI copy, conversation scripts, error messages, onboarding flows, FAQ content, and AI-generated outputs. Map what exists, identify inconsistencies, and use this as the foundation for the voice and tone standard and basis of a short term backlog to improve consistency throughout the current experience.
Develop a comprehensive content style guide: voice, tone, vocabulary, grammar and syntax conventions, with documented examples specific to the product and the various user personas. You will also get technology and business leadership and the broader product and engineering teams aligned and bought into the standard.
Define a precise voice specification to operationalize in the AI system: translate voice and tone principles into concrete rules and examples the ML team can use to shape model output. Evaluate AI-generated content against those standards and iterate with the team to close the gap.
Write and own content across the product day-to-day: UI labels and microcopy, conversational flows and chat scripts, in-product guidance, notifications, error states, onboarding conversations, in-product marketing, and purchase flow content.
Establish and maintain content governance: define the review and approval process for new content, track content debt, and ensure standards are applied consistently as the product scales.
Partner cross-functionally with UX design, product, engineering, ML, and UXR teams. Collaborate with marketing and GTM partners when the product voice extends into external-facing domains (open web, campaigns, and so on).
Contribute to raising the quality and execution bar across the team: share content critique, document patterns, QA prior to production releases, and bring content design further upstream in the SDLC.

Requirements:

Bachelor's degree or equivalent professional experience required.
10+ years of content writing experience across disciplines: UX writing, copywriting, technical writing, and narrative writing. You have range and a portfolio that proves it.
You have successfully, productively integrated GenAI / LLM tooling into your professional workflows and are on top of the latest developments in the space.
You have direct experience defining or significantly contributing to a product voice and tone standard, not just following one. You know how to drive adoption of content standards among a team, and have the scars to prove it.
You have written for conversational or AI-powered products: chat interfaces, virtual assistants, LLM-generated flows, or similar. You understand the content design challenges that are unique to these kinds of features/products.
You can translate voice principles into concrete, actionable writing rules and examples.
You have experience partnering with ML or engineering teams on AI output quality: reviewing model-generated content, giving structured feedback, contributing to prompt-level content specifications.
You are a strong communicator and a persistent advocate for content quality.
You thrive in ambiguous, early-stage environments. You are comfortable building from scratch, without a playbook, in a team that is still figuring things out.
Bonus for experience writing sales, marketing, or purchase-flow content.
Bonus for experience in regulated domains: payroll, tax, HR, fintech, healthcare, where accuracy, compliance language, and user trust are table stakes.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We are obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $107,400.00 - USD $264,300.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.