Sr. Manager, Project Services

職務内容

ADP is hiring a Senior Manager, Project Services!

Are you ready to grow your career and lead a team at an established, respected, implementation organization?
Are you empathic to client needs, the people you lead, and internal partners to drive success?
Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will lead a distributed team of approximately 13 - 15 associates responsible for delivering specialized Additional Controls implementations and project services for Up Market clients. This team supports a business area that generated more than $6.5M in revenue last fiscal year and plays a critical role in enhancing the client experience through innovative solutions and exceptional execution.

As the Senior Manager, Project Services, you will combine people leadership, operational excellence, and strategic partnership to drive business results. You will develop a high-performing team, optimize workflows and backlog management practices, and collaborate across ADP to improve scalability, client outcomes, and operational effectiveness. This role offers a unique opportunity to influence a growing service offering while helping shape the future of implementation delivery within Comprehensive Services.

To thrive in this role, you are a people-first leader who excels in complex, fast-paced environments. You have a passion for developing talent, building strong partnerships, and driving accountability through clear expectations and coaching. You are equally comfortable navigating operational challenges, making business decisions using data and insights, and leading teams through change. Most importantly, you know how to create an environment where associates are engaged, clients receive exceptional service, and business results follow.

Here's what you can expect on a typical day:

Be a Leader. You will provide strategic and operational leadership for a geographically dispersed team supporting complex client implementations and project work. You will establish priorities, remove barriers, optimize team performance, and create an environment of accountability, collaboration, and continuous improvement. You'll partner across functions to drive alignment, solve business challenges, and ensure exceptional client outcomes.

Mentor and Train. You will inspire, coach, and develop future leaders while fostering a culture centered on growth, inclusion, and high performance. Through intentional talent development, succession planning, and career conversations, you'll help associates reach their full potential while building a strong and resilient organization.

Drive Client and Business Success. You will oversee a portfolio of complex client engagements, ensuring delivery excellence through ADP's client-centric implementation approach. Acting as a trusted partner to Client Success, Product, Sales, and Service leaders, you will help shape solutions, resolve challenges, and drive successful client outcomes while supporting broader business objectives.

Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.

WHAT YOU'LL DO: Responsibilities

Business Management:

Lead a business area supporting more than $6.5M in annual revenue, ensuring achievement of operational, client, and financial performance goals.
Drive execution through effective backlog management, workforce planning, prioritization, and resource optimization.
Leverage data, key performance indicators, and business insights to identify opportunities, manage risk, and improve results.
Champion continuous improvement initiatives that enhance scalability, operational efficiency, and client satisfaction.
Partner with peer leaders to align priorities, share resources, and drive consistent execution across the Comprehensive Services organization.

Client Management:

Responsible for a portfolio of client engagements and aligns team on implementation execution leveraging the CS standard client-centric approach with high quality results.
Manage client expectations and monitors client deliverables.
Works as a business partner with other leaders to resolve issues and achieve project goal.
Works with other leaders to validate client business issues have been addressed in the implementation.
Serves as a first and second tier of escalation contact for clients.
Conducts regular project reviews with Project Managers and Implementation Consultants to inspect standard work adherence, client satisfaction and overall project health.

Associate Management:

Lead, coach, and develop a distributed team of Project Managers and Implementation Consultants supporting multiple service offerings.
Foster a culture of accountability, collaboration, engagement, and continuous learning.
Support talent planning, performance management, succession development, and career growth initiatives.
Ensure resource alignment to balance client demand, associate development opportunities, and business priorities.
Create clarity around expectations, goals, and performance standards while empowering associates to deliver exceptional results.

TO SUCCEED IN THIS ROLE: Required Qualifications

At least five years of experience in HCM Implementations, Consulting, Payroll or HR
At least three years of direct people leadership experience

BONUS POINTS FOR THESE: Preferred Qualifications

Proven success leading implementation, project services, operations, or client delivery organizations with responsibility for business, client, and people outcomes.
Strong people leadership experience, including leading geographically dispersed and hybrid teams.
Demonstrated expertise in backlog management, resource planning, prioritization, and operational execution.
Experience leading teams through organizational change, business transformation, or evolving operational priorities.
Ability to leverage data, metrics, and business insights to make decisions and drive performance improvements.
Experience supporting Up Market, enterprise, or other highly complex client segments.
Strong cross-functional partnership, stakeholder management, and influence skills.
Proficiency and in-depth knowledge of ADP HCM products.
Proven ability to create and communicate a compelling vision that inspires engagement and action.
Demonstrated success building high-performing teams and developing future leaders.
Ability to connect team performance to business outcomes, including revenue, client experience, and operational effectiveness.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $99,600.00 - USD $185,800.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.