Descripción
As a WorkForce Software Support Analyst, you will assist with the application support intake and issue evaluation process. As first responder, the Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate. Build strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight into methods which will enable clients to streamline processes and maximize usage of available system functionality. Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements and will take the initiative to seek answers, solutions, and positive outcomes in a timely manner. Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." *TRUNCATEDPRODUCT / TECHNICAL SKILLS / REQUIREMENTS Strong verbal and written communication skills Strong technical and analytical aptitude, specifically in complex, enterprise software applications Strong communication and interpersonal skills, with the ability to effectively communicate complex concepts to clients of varying technical backgrounds. Prior technical/system support experience in a customer-facing role Prior customer service experience and highly proficient in call handling Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools Ability to effectively communicate and collaborate with both internal and external partners. Must be able to join on-call rotation and cover rotating shifts (Day shift/Mid shift/Evening Shift) and weekends as necessary Understands and can troubleshoot client issues effectively and efficiently. Ability to manage time and prioritize multiple client issues, inquiries, projects and scheduled meetings effectively. Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
