GV MS Testing Shared Services Americas 149705
Anforderungsnummer:IND149705
Kategorie: Client Service
Datum der Veröffentlichung: April 3, 2024
Kategorie: Client Service
Datum der Veröffentlichung: April 3, 2024
Arbeitsort: Hyderabad, Telangana, IN
This role will be of a team player and a key member of the GlobalView MS Americas team.
Responsible for timely processing end to end payrolls for America, Canada and Mexico Clients. Payroll frequency will be weekly, semi-monthly, fortnightly, monthly, off-cycles and reversals.
Frequently interfacing with various teams primarily with internal support teams and directly with the Clients.
Ensure quality controls in the payroll process and update documentation- includes reconciliation of results and audit checks.
Act as day-to-day liaison with client designated contacts for payroll-related processing and respond to client inquiries and take appropriate action ensuring timely review and resolution of issues.
Maintain client payroll procedure manuals and business process documents.
Manage client issues in Siebel system and work with client and internal partners to classify, prioritize and follow-up.
Analyze and resolve complex issues encountered within the team and/or client; Demonstrate strong analytical and error resolution skills for complex payroll environments.
Identify, recommend and implement process improvement methodologies that strengthen service delivery.
Act as a Checker to review various Payrolls (On-Cycle, Off-cycle and ROEs etc) worked & ready to deliver by the Maker Skills and Experience.
Excellent communication skills to interface with multinational clients and internal users in the region.
Ability to multi-task, flexible to working hours and ready to work in the US shift timings.
##LI-DNI
Holds a bachelor’s degree in commerce on business administration.
Has completed atleast 2 years in the current process and has been a consistent performer.
Expertise in MS office, knowledge on SAP HR will be helpful.
Knowledge on payroll, accounting, legislation.
Ability to perform reconciliation’s, checks and balances.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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„It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.“
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Client Support Consultant
