External Communications Manager
Núm. sol.: 6011371803182024
Categoría: Client Service
Fecha de registro: April 3, 2024
Categoría: Client Service
Fecha de registro: April 3, 2024
Lugar de trabajo: Staines, England, GB
Cheadle, England
ADP are hiring a External Communications Manager to join our growing Service team!
Location: This role can be based out of our Staines OR Cheadle office –
Staines – 2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BF
Cheadle – Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, SK8 3PW
Hybrid working — 3 days in office & 2 days from home
* Are you ready to join a company offering career advancement opportunities throughout your career journey?
* Do you have a strong background in providing and managing external communications?
* Are you looking for an inclusive environment with a culture of collaboration and belonging?
* Do you have a strong background in providing and managing external communications?
* Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you! Read on and decide for yourself.
JOB PURPOSE:
A pivotal role responsible for developing creative and proactive ways of communicating to our clients to improve brand awareness as a leader in HCM solutions, retain, grow our clients and make a positive impact on client experience. This role will work closely with business leaders within Service to develop innovative multi-channel marketing communications, keeping our clients informed of legislation changes, development advancements and thought leadership in HCM. A key part of this role will involve increasing our value proposition and delivering consistent communication to clients.
KEY DUTIES/TASKS:
- Develop, implement and deliver a comprehensive external communications strategy working with the Internal Communications Specialist, Sales & Marketing Team and ADP Corporate communications teams
- Manage a calendar of external communication initiatives that keeps all teams clear on planned activity — ensure this is aligned with Internal Communication and Sales & Marketing initiatives
- Developing a multi-channel external communications strategy to retain, grown and improve client experience
- Deliver engaging webinars
- Strong communication, negotiation and diplomacy skills working with Senior Stakeholders including our Executive Leadership team
- Commercial awareness, ability to work against a budget and tight time frames
- Align external communications with our vision and ensure all communications are impactful and on brand
- Use of Eloqua email marketing software to distribute and measure effectiveness of communications
- Work closely with senior leaders in ADP UK to help drive effective communications to clients
- Support & cover the Internal Communications Specialist role when required including during holiday and sickness
- To align with the ESI communications team to share best practice and alignment with ongoing initiatives
GENERAL:
- Apply ADP communications governance, brand values and visual identity guidelines to all communications through multiple channels: internal events / email / posters and infographics/associate portal/video/collaboration software.
- Work with the Enterprise Learning Team to promote effective internal and external client communication
- Support and advise managers and leaders within Service with expert external communications guidance, enabling them to be effective communicators
- Coach key stakeholders as required on communication matters e.g. presentation style and use of language
- Monitor and engage as required on business projects & initiatives providing effective communications support
- Be aware of, review and implement the latest communication methods and strategies where appropriate
- Deliver against objectives, deadlines and within agreed budgets
- Reporting to the Head of Service
QUALIFICATIONS:
- Graduate level with professional qualifications in Communications, Marketing or similar
- 5 years’ experience in external communications working with senior stakeholders
- Demonstrated experience with content management creation, marketing programs, complex communication initiatives & deployments.
- Experience using selecting and using best communications vehicles to convey messages
- Experience using professional email marketing software
SKILLS:
- Strong communicator & presenter with exceptional verbal and written communication skills
- Highly organised, proactive with strong project management & time management skills
- High attention to detail with strong written, layout & design & professional publishing skills
- Highly creative and innovative, able to think laterally
- Strong knowledge & understanding of trends in digital media/social media
- Event organisational skills with ability to work under-pressure to tight deadlines
- Proactive with hands-on approach
- Independent, self-motivated and enthusiastic
- Strong collaboration skills and ability to work in a matrix environment
- Solutions orientation to bring results to develop and execute strategic communications plans
- Ability to deliver program analysis and metrics
- Excellent organization and multitasking skills with meticulous attention to detail
- Ability to interact with and influence all levels of management
- Strong commercial awareness
Benefits:
- 23 days holiday
- Flexible benefits – private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
- Employee Assistance Program
- Company social events
- Annual salary reviews
- Annual bonus
- Paid study support
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving backand generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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“It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.”
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Client Support Consultant
